1st line IT Service Desk support

Location: London, England Salary: Up to £200 per day
Sector: IT & Telecoms Specialism:
Type: Contract Contact: Simon Kiely

1st line IT Service Desk support

Holborn, London

Urgent 8 week contract for 1st line IT Service Desk support in Holborn, London

  • Act as a single point of contact for phone calls and emails from users regarding IT issues and queries in a technical and organisationally complex environment
  • Call logging, call allocation and call queue management of all calls in the Service Desk Call Logging system (ITSM)
  • Provide 1st Line level diagnostics, trouble shooting of IT related problems. Duties include computer hardware (Laptops, PC's Printers Telephony), software and desktop applications.
  • Request Management - User provisioning activities associated with user lifecycle activities, new user accounts, amendments and deletions
  • Take ownership of user Incidents/Requests through its lifecycle, liaising with other areas of IT Technical teams and ensuring good communication with the customer.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Work with external service and support providers to support Incident and Request Management
  • Escalate technical issues to the relevant IT Support teams/members
  • Maintaining an Asset Database and track changes

This really is a fantastic opportunity for a IT Service Desk support analyst. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for an interview. A copy of our privacy policy can be found here: Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here:

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