1st Line Service Desk / Helpdesk

Location: Woking, Surrey Salary: £20000 - £21000 per annum + + Benefits
Sector: IT & Telecoms Type: Permanent
Contact: Gautam Raval Job Published: 8 days ago

1st Line Helpdesk / Service Desk

Due to continued growth my client based in Surrey who are a manged service provider are recruiting for 1st Line Helpdesk / Service Desk to be working as part of a team.

1st Line Helpdesk / Service Desk Benefits:

  • Pension
  • Free Car Parking
  • Voucher reward scheme
  • 23 days A/L plus bank holidays
  • Volunteer Day
  • Eye care vouchers

As a 1st Line Helpdesk / Service Desk you will:

  • To provide a point of escalation and contact for IT incidents & service requests
  • Logging, maintaining and taking ownership of customers' cases in accordance with defined SLA's
  • Managing events and changes on behalf of customers
  • Acting with professionalism and providing excellent customer service at all times with focus on making all customer contacts a positive experience.

1st Line Helpdesk / Service Desk Role Specification:

  • Excellent technical service skills gained in a service desk/support capacity
  • Commercially aware, good literacy and numeracy skills
  • Excellent analytical and problem solving skills
  • Ability to work independently, flexibly and with initiative; shows ambition to succeed
  • Adhere to ITIL-based processes for the ongoing management of the customer environment

1st Line Helpdesk / Service Desk Essential Experience:

  • Supporting Windows 7
  • Microsoft Active Directory
  • Exchange
  • Office 2010
  • Basic Networking
  • Veeam / Backup Exec
  • Using remote support tools.
  • laptop/desktop and thin client support
  • Excellent customer service skills

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