1st Line / 2nd Line Support Technician

Location: Leeds, West Yorkshire Salary: £18000 - £23000 per annum + + Benefits
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Gautam Raval

1st Line / 2nd Line Support Technician

My client within legal services based in Leeds are recruiting for a 1st Line / 2nd Line Support technician to provide support for desktop hardware, software and business systems.

As an 1st Line / 2nd Line Support Technician you will be working within a small team reporting into the IT Service Team Leader.

1st Line / 2nd Line Support Technician Benefits

  • 25 days holidays
  • 10% contributed pension
  • Private Healthcare
  • Life Cover

1st Line / 2nd Line Support Technician Responsibilities

  • Support the business by providing 1st and 2nd line technical support
  • Administration of accounts in Active directory and Microsoft Exchange
  • Liaise and work with external and internal technical contacts on incident resolution
  • Support the Root Cause Analysis process for significant issues
  • Proactively investigate trends in incidents
  • Completion of monthly access management audits
  • Monitoring and completing audits

1st Line / 2nd Line Support Technician Attributes

  • Highly motivated, proactive with a "can do" attitude.
  • Having a true passion for IT and willingness to learn and immerse themselves in IT systems and processes
  • Customer service focused, having the ability to understand the requirements of customers, clients and internal colleagues.
  • Logical and methodical approach to problem solving
  • Excellent communication skills, both written and verbal, and have the ability to communicate with both technical and non-technical audiences at all levels.
  • Ability to prioritise and respond to queries within realistic timescales
  • Be accountable for quality, accuracy and security

1st Line / 2nd Line Support Technician Essential Skills

  • Knowledge and understanding of Microsoft Windows desktop operating systems
  • Experience of Active directory and email administration, (Exchange Admin Center)
  • Experience in supporting Desktops, laptops and printers
  • Broad understanding of Microsoft Office applications
  • Basic understanding of networking and TCP/IP
  • RDS management and experience with virtual platforms

1st Line / 2nd Line Support Technician Desirable Skills

  • ITIL v3 Foundation Certification
  • Working towards or holding of a Microsoft certification for Windows Desktop Operating System (MCSA Windows 7)
  • Knowledge of Microsoft SQL Server
  • Knowledge of Microsoft Server operating systems
  • Switch Patching and experience with Firewalls

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here:

Similar Jobs

2nd Line Support

Woking, Surrey £25000 - £28000 per annum + + Benefits

1st Line Service Desk / Helpdesk

Woking, Surrey £20000 - £21000 per annum + + Benefits

Service Desk Advisor - Dutch Speaking

Bracknell, Berkshire Package

Application Support Manager

Amsterdam, North Holland €500 - €550 per day


Crawley, West Sussex £35000 - £43000 per annum