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1st Line Support Analyst

Location: Guildford, Surrey Salary: £18000 - £21000 per annum + Benefits
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Gautam Raval

1st Line Support Analyst

Due to continued growth my client based in Surrey who are a manged service provider are recruiting for 1st Line Support Analyst to be working as part of a team.

As a 1st Line Support Analyst you will:

*To provide a point of escalation and contact for IT incidents & service requests
*Logging, maintaining and taking ownership of customers' cases in accordance with defined SLA's
* Managing events and changes on behalf of customers
*Acting with professionalism and providing excellent customer service at all times with focus on making all customer contacts a positive experience.

1st Line Support Analyst role specification:

*Excellent technical service skills gained in a service desk/support capacity
*Commercially aware, good literacy and numeracy skills
*Excellent analytical and problem solving skills
*Ability to work independently, flexibly and with initiative; shows ambition to succeed
*Adhere to ITIL-based processes for the ongoing management of the customer environment

1st Line Support essential experience:

*Supporting Windows 7

*Exchange 2003 - 2013

*Microsoft Active Directory

*Microsoft Office

*Software Patch Management

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: https://www.goldgroup.co.uk/about-us/privacy-policy. Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here: https://www.goldgroup.co.uk/about-us/equality-and-diversity-policy

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