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1st line support Service Desk / Helpdesk Analyst

Location: Worthing, West Sussex Salary: £23000 - £26000 per annum + Pension
Sector: IT & Telecoms Type: Permanent
Contact: Simon Kiely Job Published: 17 days ago

1st line Support / Service Desk / Helpdesk Analyst
Worthing, Sussex

1st line support / Service Desk / Helpdesk Analyst needed for a leading organisation based in Worthing, Sussex who are looking to employ an experienced 1st line support / Service Desk / Helpdesk analyst with excellent customer service skills and knowledge of Windows 7 / 10, MS Office, MS Exchange, PC hardware, and an understanding of ITIL for a mix of 1st & 2nd line desktop support.

The successful 1st line support / Service Desk / Helpdesk Analyst will want to work for this client not just because it's a great opportunity but also because they will give you a wealth of benefits including:

* Salary: £23,000 - £26,000 per annum
* 20 day's holiday plus Bank holidays
* Pension Plan
* Training
* Career Progression


Some of the main duties of the 1st line support / Service Desk / Helpdesk Analyst will include:

* First point of contact for tickets & calls
* Setting up and configuring equipment
* Maintenance and support of all workstations
* Installing software, applications, patches, drivers, windows updates, firmware updates.
* Configuring windows profiles
* Printer maintenance
* Diagnosing PC hardware faults and replacing/repairing internal components.
* Troubleshooting Operating system, application/software bugs and problems.

In order to be the successful 1st line support / Service Desk / Helpdesk Analyst and have a chance to gain such an exciting opportunity you will ideally need to have the following:

* 18 months - 2 years experience of 1st / 2nd line support
* Understanding of ITIL framework & can demonstrate the difference between incidents/problems/changes and service requests
* Excellent time management
* Understands priority setting in relation to customer service
* Excellent people skills

This really is a fantastic opportunity for a 1st line support / Service Desk / Helpdesk Analyst to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: https://www.goldgroup.co.uk/about-us/privacy-policy. Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here: https://www.goldgroup.co.uk/about-us/equality-and-diversity-policy

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