1st Line Support

Location: Cheltenham, Gloucestershire Salary: Up to £19000 per annum
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Aaron Stone

1st Line Support


1st Line Support required to join a globally established Aerospace / Defence company in the area of Cheltenham. As part of a busy IT team, the 1st Line Support will be required to support the company's systems on a day to day basis and provide help to users. The candidate will be given training to develop their skills in order to undertake the duties and responsibilities of this role.

On offer for the 1st Line Support:

  • Competitive salary
  • Wealth of benefits including annual bonus
  • Training and Development

Key responsibilities of the 1st Line Support:

  • To raise and log calls using the Helpdesk application
  • To provide 1st and 2nd line support for approximately 350 members of staff
  • To provide 1st and 2nd line support for the user base for all hardware/software and communication products used, adhering to the agreed procedures at all times
  • To escalate and where necessary document any issues that may arise with any products supported
  • To install and support and assist in the installation of new systems and upgrade existing operating systems and applications
  • To maintain hardware/software assets, providing regular reports.
  • To maintain the IT stores ensuring all items are correctly recorded and carry out regular inventory checks
  • To assist with the documentation of procedures and technical notes

This candidate will need to be eligible for a basic level of Security Clearance.

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here:

Similar Jobs

1st Line /2nd Line Support Engineer

Epsom, Surrey £25000 - £30000 per annum + + Benefits

1st line support Service Desk / Helpdesk Analyst

Worthing, West Sussex £23000 - £26000 per annum + Pension

2nd/3rd Line IT Support

Helensburgh, Argyll & Bute £30000 - £34000 per annum

1st/2nd Line IT Support

Helensburgh, Argyll & Bute £22000 - £28000 per annum

2nd Line Support

Woking, Surrey £25000 - £28000 per annum + + Benefits