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2nd Line Desktop Support

Location: Galway, Republic of Ireland Salary: £30000 - £35000 per annum + + Benefits
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Gautam Raval

2nd Line Desktop Engineer
Galway, Ireland

2nd Line Desktop Engineer needed for a leading managed services provider organisation who are looking to employ an experienced 2nd Line Desktop Engineer for a client of theres on-site in Galway, Ireland.

The successful 2nd Line Desktop Engineer will want to work for this client not just because it's a great opportunity but also because they will give you a wealth of benefits including:

Salary: €30,000 - €35,000 per annum
22 days holiday + Irish bank holidays
10% bonus on salary

Some of the main duties of the 2nd Line Desktop Engineer will include:

Provide high-level customer care and build relationships with customers
Take support requests (1st, 2nd) and log them in the CRM system
Troubleshoot and resolve more complex issues from all escalations
Accurately communicate the effectiveness of equipment and software relative to the technology strategy.
Utilise the ticket logging system with accurate note logging and technical troubleshooting
Help peers with technical issues where required
Liaising with 3rd party software vendors
Work toward achieving team and company KPIs
Determine root causes and implement short/ long term fixes where appropriate

In order to be the successful 2nd Line Desktop Engineer and have a chance to gain such an exciting opportunity you will ideally need to have most of the following:

Service-Now & ITIL (Incident & Request Management, Asset Management, KB usage)
Support of Windows 7-10 environments
Support of Office 365 applications
Laptop/Desktop SCCM Imaging
Laptop/Desktop configuration & troubleshooting
MS Surface Hub, Lenovo ThinkSmart, Polycom VOIP phone configuration
Audio/Video conferencing support, Skype for Business
ADSP user & computer management
Software rollouts & project management
OKTA Admin
Symantec VIP Access/Cisco AnyConnect VPN client
iPhone/iPad setup
MobileIron MDM administration
Box Sync/Box Drive installs & troubleshooting
Network printer basic troubleshooting
"Follow me Print" support
Bomgar Remote Desktop Support client

This really is a fantastic opportunity for a 2nd Line Desktop Engineer to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. Privacy Policy. Equal Opportunity and Diversity Policy.

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