Connecting...

W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9nb2xklwdyb3vwl2pwzy9iyw5uzxitzgvmyxvsdc5qcgcixv0

2nd Line Desktop Support Engineer

Location: City of London, London Salary: £28000 - £32000 per annum
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: James Giblin

2nd Line Desktop Support Engineer

Defence/Information Technology

Central London

Permanent

2nd Line Desktop Support Engineer needed for a leading Defence organisation based in Central London who are looking to employ an experienced 2nd Line Desktop Support Engineer with previous technical support experience

What the role entails:

Some of the main duties of the 2nd Line Desktop Support Engineer will include:

  • Provide day-to-day delivery of technical support for end-users of client applications, VOIP telephones, smartphones, tablets, printers and computer hardware
  • Resolve incidents & requests using Service Central whilst adhering to agreed SLAs where possible
  • Assist with maintaining the asset tracking system when required
  • Participate in project work as required such as software and hardware refresh programmes
  • Deploy, maintain and support iOS devices
  • Write, update and maintain written processes and procedures
  • Travel to support other sites within the UK and potentially globally where required

What you need to be the successful 2nd Line Desktop Support Engineer:

In order to be the successful 2nd Line Desktop Support Engineer and have a chance to gain such an exciting opportunity you will ideally need to have the following:

  • Previous technical support experience
  • Experience of working with audio visual equipment
  • Confident in communicating at executive level
  • Ability to demonstrate a customer first mentality
  • In depth knowledge and experience of various Microsoft operating systems is essential
  • Detailed knowledge of supporting the Microsoft Office suite
  • Self-starter with willingness to learn from colleagues
  • Experience of basic Active Directory administration
  • Proven troubleshooting skills via phone, chat or remote desktop
  • Must be a good team player and able to use own initiative
  • Must have good problem determination and communication skills
  • Dynamic and flexible "can-do" attitude
  • Clean driving license & willingness to travel
  • Able to obtain SC level security clearance

Desirable

  • Experience of working in defence or central government industries would be advantageous
  • Basic knowledge of ITIL framework - incident, problem & change management
  • Knowledge of BMC Remedy
  • Understanding of networking principles such as DHCP, DNS and network connectivity troubleshooting
  • Proven Apple iOS support knowledge

This really is a fantastic opportunity for a 2nd Line Desktop Support Engineer to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. Privacy Policy. Equal Opportunity and Diversity Policy.

Similar Jobs

2nd Line Desktop Engineer

Cobham, Surrey £24000 - £28000 per annum + + Benefits
Apply

2nd Line Engineer

Shoreham-By-Sea, West Sussex £24000 - £28000 per annum
Apply

2nd Line Engineer

Camden, London £32000 - £38000 per annum
Apply

1st Line Support Engineer

East Grinstead, West Sussex £16000 - £18000 per annum
Apply

1st Line Support Engineer

Camden, London £24000 - £30000 per annum
Apply
Linkedin_track