2nd Line Desktop Support Engineer

Location: City of London, London Salary: £28000 - £32000 per annum
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: James Giblin

2nd Line Desktop Support Engineer

Defence/Information Technology

Central London


2nd Line Desktop Support Engineer needed for a leading Defence organisation based in Central London who are looking to employ an experienced 2nd Line Desktop Support Engineer with previous technical support experience

What the role entails:

Some of the main duties of the 2nd Line Desktop Support Engineer will include:

  • Provide day-to-day delivery of technical support for end-users of client applications, VOIP telephones, smartphones, tablets, printers and computer hardware
  • Resolve incidents & requests using Service Central whilst adhering to agreed SLAs where possible
  • Assist with maintaining the asset tracking system when required
  • Participate in project work as required such as software and hardware refresh programmes
  • Deploy, maintain and support iOS devices
  • Write, update and maintain written processes and procedures
  • Travel to support other sites within the UK and potentially globally where required

What you need to be the successful 2nd Line Desktop Support Engineer:

In order to be the successful 2nd Line Desktop Support Engineer and have a chance to gain such an exciting opportunity you will ideally need to have the following:

  • Previous technical support experience
  • Experience of working with audio visual equipment
  • Confident in communicating at executive level
  • Ability to demonstrate a customer first mentality
  • In depth knowledge and experience of various Microsoft operating systems is essential
  • Detailed knowledge of supporting the Microsoft Office suite
  • Self-starter with willingness to learn from colleagues
  • Experience of basic Active Directory administration
  • Proven troubleshooting skills via phone, chat or remote desktop
  • Must be a good team player and able to use own initiative
  • Must have good problem determination and communication skills
  • Dynamic and flexible "can-do" attitude
  • Clean driving license & willingness to travel
  • Able to obtain SC level security clearance


  • Experience of working in defence or central government industries would be advantageous
  • Basic knowledge of ITIL framework - incident, problem & change management
  • Knowledge of BMC Remedy
  • Understanding of networking principles such as DHCP, DNS and network connectivity troubleshooting
  • Proven Apple iOS support knowledge

This really is a fantastic opportunity for a 2nd Line Desktop Support Engineer to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

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