2nd Line Support Engineer

2nd Line Support Engineer
Sutton - Remote Working

2nd Line Support Engineer needed for a leading organisation based in Sutton, Surrey who are looking to employ an experienced 2nd Line Support Engineer with an in-depth knowledge of managing all incidents, problems and service requests from start to end

The successful 2nd Line Support Engineer will want to work for this client not just because it's a great opportunity but also because they will give you a wealth of benefits including:

* Salary: £30,000 - £32,500 per annum
* 25 day's holiday
* Pension Plan
* Career Progression
* Flexible remote working

Some of the main duties of the 2nd Line Support Engineer will include:

* Responsible for supporting a wide variety of customer facing, mission critical services
* Manage and coordinate urgent & complicated support tickets
* Determine root cause of technical and process problems and communicate appropriately to internal & external customers
* Strong analytical and problem-solving skills are a must as well as the ability to work well independently and under pressure
* Support a variety of office-based & remote users-based desktop technology; including thin clients, desktop PCs, laptops (both Microsoft Windows & MacOS) & mobile devices
* Provide support & guidance for all audio & video conferencing (physical & software-based) services, including physical office-based AV equipment
* Support a range of business applications; including Microsoft Office 365, finance systems
* Ensure hosted desktop platform is performing the best possible standard for users
* Manage, administer & optimise Microsoft Office 365 instance
* Manage, administer & optimise hosted telephony infrastructure
* Administer office-based networking equipment (Cisco Meraki) & printing equipment

In order to be the successful 2nd Line Support Engineer and have a chance to gain such an exciting opportunity you will ideally need to have the following:

* Hosted desktop platforms (Microsoft RDS, Citrix)
* Microsoft Office 365; system admin level administration
* Microsoft Office 365; business application support (Word, Excel, PowerPoint, Teams)
* Hardware break/fix (thin clients, desktop PCs, laptops, Mac)
* Apple Mac support
* Printers
* Service / help desk ticketing systems (Zoho, Zendesk, Service Now, etc)
* Email filtering, security, archiving systems (Mimecast)
* Networking equipment (Cisco Meraki)
* NAS storage devices
* AV support (projectors, video/audio conferencing services)

This really is a fantastic opportunity for a 2nd Line Support Engineer to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.