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2nd Line Support Engineer

Location: Leeds, West Yorkshire Salary: £25000 - £27000 per annum + + Benefits
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Gautam Raval

2nd Line Support Engineer

My financial services client based in Leeds are recruiting for a 2nd Line Support Engineer.

As an 2nd Line Support Engineer you will be responsible for handling first, second and in some cases third level support of service requests. This relates to all technology, to include: Workstations, servers, printers, networks, and vendor specific hardware and software.

2nd Line Support Engineer Benefits:

  • Health Cash Plan
  • Death in Service Scheme.
  • 25 days holiday + bank holidays.
  • Paid Birthday Holiday
  • Employee Assistance Programme
  • Health Assured
  • Virtual GP Surgery
  • Perks
  • Free parking.
  • Contributory pension.
  • Excellent office facilities - including games consoles, charging zones, internet use zones with tablets provided, chill out room and canteen games tables.
  • Cafe - an onsite subsidised cafe
  • Employee incentives - Reward and recognition schemes.
  • Excellent career progression opportunities.

2nd Line Support Engineer Responsibilities:

  • IT Support relating to technical issues involving Microsoft's core business applications and operating systems
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security
  • Basic remote access solution implementation and support on Citrix
  • Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
  • System documentation maintenance and review
  • Communication with customers as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages

2nd Line Support Engineer Qualifications and Experience:

  • Windows Server 2008/2012 R2/2016
  • Citrix XenServer
  • Citrix XenApp
  • Windows XP through to Windows 10
  • Firewalls / Security (SonicWALL beneficial)
  • Networks - LAN/WAN/Routers
  • Active Directory
  • SQL Server
  • MS Exchange

Advanced understanding of operating systems, business applications, printing systems and network systems
Interpersonal skills; such as telephony skills, communication skills, active listening and customer-care
Diagnosis skills of technical issues
Ability to multitask and adapt to changes quickly
Technical awareness; ability to match resources to technical issues appropriately

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: https://www.goldgroup.co.uk/about-us/privacy-policy. Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here: https://www.goldgroup.co.uk/about-us/equality-and-diversity-policy

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