2nd Line Support IT Service Desk technician

Location: East Grinstead, West Sussex Salary: £24000 - £28000 per annum + Benefits
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Simon Kiely

2nd Line Support IT Service Desk Technician
East Grinstead, West Sussex

2nd Line Support IT Service Desk technician needed for a our client based in East Grinstead, West Sussex, who are looking to employ an experienced 2nd Line Support IT Service Desk technician with an in-depth knowledge of Microsoft Windows 7-10, Office 2013/2016/o365, Server 2008-2016 and Active Directory.

The successful 2nd Line Support IT Service Desk Technician will want to work for this client not just because it's a great opportunity but also because they will give you a wealth of benefits including:

* Salary: £24,000 - £28,000 per annum
* 20 day's holiday
* Pension Plan
* Career Progression
* Training

What the role of 2nd Line Support IT Service Desk Technician entails:

* Working as part of the IT Service Desk Team, respond to incident and service requests from clients and alerts from monitoring systems.
* Point of contact to the customer for all types of service requests
* Record work undertaken to diagnose and resolve an issue in the Service Desk system.
* Maintain client documentation in relation to hardware, software configurations and standard build information
* Responsible for handling incoming requests for support in a timely and professional manner. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software
* Also responsible for monitoring and maintaining our client's infrastructure. This includes Server, Desktop, network performance, backups and Voice Comms
* Ensure that time entries for all work is recorded and tickets updated by the end of each day

What you need to be the successful 2nd Line Support IT Service Desk Technician:

* 3 years minimum experience in similar roles
* Advanced understanding of operating systems, business applications, printing systems, and network systems
* Excellent troubleshooting and fault finding skills
* Excellent communication and interpersonal skills
* Service awareness of all organisations key IT services for which support is being provided
* Ability to prioritise workload
* Understanding of support tools, techniques, and how technology is used to provide IT services
* Windows 7-10
* Office 2013/2016/o365
* Server 2008-2016
* Active Directory
* MS Exchange
* Networking - Switching, routers, VLAN's, wifi, VPN, firewalls
* Group Policy
* IP Telephony
* Virtual Servers - Hyper-V
* Experience with Watchguard UTM's, Mac's, Avaya and StorageCraft preferred but not essential

This really is a fantastic opportunity for a 2nd Line Support IT Service Desk Technician to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here:

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