Connecting...

Banner Default Image

3rd Line Engineer

Location: South London Salary: £28000 - £36000 per annum
Sector: IT & Telecoms Type: Permanent
Contact: Nick Walmisley Job Published: 15 days ago

3rd Line Engineer - £28,000 - £36,000

Do you have experience working with a variety of business' offering support? Do you have 3rd line level engineer experience working with firewalls, servers and the cloud? If you do then I have a role for you where you will be a pivotal part of a small team of engineers supporting the large client base.

The role:

  • To provide 3rd line support to customers including support to customers with physical and hosted telephone systems.
  • Dealing with escalated queries from the 1st Line staff including supporting 1st and 2nd line level queries.
  • Provide training to other support staff when required.
  • To understand and confidently investigate faults in relation to firewall installs and server builds
  • Respond to queries in the agreed time scales
  • To diagnose, log, action and follow through to resolution all faults, including escalations whilst keeping the customer informed of progress.
  • Actively contribute to and promote the use of best practice and continual service improvement within the team.
  • Contributing to the success of the Service Operations department and the Company.

The successful applicant will have:

  • Experience with Mac OS X, Linux & Android.
  • Knowledge of LAN / WLAN
  • Firewall experience of full set up and support
  • A demonstrable ability to follow process and build a reassuring rapport with customers.
  • Cloud knowledge
  • Windows Server Backup, Veeam, Symantec, Attix or StorageCraft.
  • Experience with Cisco firewalls and switches.
  • Experience with SQL, VOIP, SANS
  • Customer service focused with an excellent telephone manner.

This is a great opportunity for a 3rd line engineer with 5 years or more experience working with servers, cloud, ITIL frameworks and virtualization technologies to help support the management team with strong support.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. Privacy Policy. Equal Opportunity and Diversity Policy.

Similar Jobs

2nd Line Engineer

Coventry Negotiable

Do you have experience working with a variety of business' offering support? Do you have 2nd line engineer experience working with telecoms and IT? If you do then I have a role for you. I am working with a prestigious business in the West Midlands that have a role op...

Apply

1st Line Support

Crawley £18000 - £22000 per annum

1st Line Engineer, £17,000 - £22,000 If you have at least 1 year experience working with desktop support, including helping to solve software and hardware incidents at first point of contact then this role could be for you. Looking for someone to join a successful IT...

Apply

1st Line Support

Redhill £18000 - £22000 per annum

1st Line Engineer, £17,000 - £22,000 If you have at least 1 year experience working with desktop support, including helping to solve software and hardware incidents at first point of contact then this role could be for you. Looking for someone to join a successful IT...

Apply

Senior IT Support Engineer

Redhill Negotiable

If you are an experienced IT Engineer with experience within an MSP then I have an ideal role for you. Currently working with a leading IT organisation that need a 2nd line engineer to join to help support their clientele with a range of technical queries. For an IT ...

Apply

2nd Line Support Engineer

Surrey £30000 - £35000 per annum + + Benefits

2nd Line Support EngineerMy financial services client based in Surrey are recruiting for an 2nd Line Support Engineer with 3 years commercial experience within 2nd Line Support / Windows 7 / Windows 10 / Windows Server 2008/2012 / Extensive Powershell and GPO managem...

Apply

Data Engineer

London £35000 - £40000 per annum

If you are a strong Data Engineer, with experience working with Python, R and SQL then this role is ideal. I am working with a large organisation that are market leaders in their respected field. This role will report in to the Chief Data Architect playing a vital ro...

Apply

IT Engineer

Netherlands Negotiable

Telecoms Systems Engineer with Python experience to work on Automation, Configuration and Optimisation projects.As part of an Agile team, you ensure the availability, continuity and necessary changes within the mobile networks domain.Experience: 3+ years experience w...

Apply

Cisco Engineer

Shoreham-by-Sea £40000 - £45000 per annum

Cisco Engineer £40,000 - £45,000Mon-Fri 9:00am-5:30pmAre you a Cisco expert and a great communicator? Are you comfrotable working on site of key customers? If this is you then I have a Cisco Engineer role open where you will provide technical support directly to my c...

Apply
Linkedin_track