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3rd Line Engineer

Location: Shoreham-By-Sea, West Sussex Salary: £25000 - £32000 per annum
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Nick Walmisley

Do you have experience working at a 3rd line engineer level, dealing with a range of support queries? Do you want to utilise your experience with Virtualisation including VLANs and Hyper-V? If you do then keep reading.

Currently working on a 3rd line engineer role with a large IT support organisation in the South of the UK. You will join a team of experienced IT engineers providing remote and telephone support for a variety of businesses. The role will provide 3rd line telephone and remote support to external and internal users.

The role:

  • Provide 1st line support to customers for Data, Telephony, and IT Services.
  • Offering remote support or via the telephone dealing with 3rd line support issues and escalations.
  • Assist 2nd line support engineers with tickets they cannot resolve, escalating where need be.
  • Provide cover for the telephones should all first and second line staff be on other calls.
  • Support all internal staff with IT issues.

Skills Required:

  • At least three years' experience in an IT support role.
  • Managed Service Provider experience
  • Experience with VLANs, Hyper V, VM Ware and other virtual technologies.
  • Experience in Windows Server & Desktop OS, Exchange, Office 365 and other standard Microsoft packages.
  • Experience in networking (firewalls, routers, switches, VPN, wireless).
  • Experience with Cisco firewalls and switches.
  • Experience with Mac OS X, Linux & Android.
  • Office 365
  • Azure / AWS
  • Windows Server Backup
  • Experience with SQL, VOIP, SANS.

This is a great opportunity to join a leading organisation and be part of a large team of expert IT professionals.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. Privacy Policy. Equal Opportunity and Diversity Policy.

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