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3rd Line IT Engineer

Location: Liverpool, Merseyside Salary: attractive salary, vehicle
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Paul Napper

3rd Line IT Engineer

Liverpool

** Attractive salary, benefits and vehicle on offer - please get in contact to discuss further! **

3rd Line IT Engineer required for a large national communication contractor who are looking for an experienced 3rd Line IT Engineer with knowledge of the IT industry and a qualification in Microsoft and ITIL.

The successful 3rd Line IT Engineer will want to work for this client not just for the great opportunity but because the other benefits that are also available including:

  • Attractive salary
  • Great opportunity for career progression
  • 33 days annual holiday including public holidays
  • A company vehicle
  • Work-related health support

What the role involves:

Some of the main duties of the 3rd Line IT Engineer include:

  • Providing general 3rd line IT support to public sectors and emergency service customers mainly on a Microsoft platform
  • Have Strong troubleshooting, problem-solving and technical skills background using different tools
  • Have the capability to guide customers both over the phone and face-to-face to provide solutions and achieve the highest level of customer satisfaction
  • Great verbal and written communication for the management of faults
  • Develop the windows environment further and maintain it including hotfixes, software upgrades and provide help in training to colleagues
  • Deliver the highest level of customer service by giving out resolving technical support and meeting SLAs
  • Use all the information that is available to identify, prevent or resolve issues
  • Work and travel to customer sites to give that extra support to customers
  • Provide a written report for the procedures and processes related to the day to day management and introduce it to the wider operational team

3rd Line IT Engineer key skills and experience:

In order to be the successful 3rd Line IT Engineer and be a part of this great opportunity you'll need to have the following:

  • Management of Domain Name Systems, Active Directory and Windows Internet Naming service
  • Have experience with windows server OS 2016/2012/2008 support
  • Adjustment of server/ client operational systems using System Center Configuration Manager
  • Microsoft Office 365 and Azure support
  • Have good knowledge of Exchange 2010 and skype for business
  • Team policy management and creation
  • Willing to provide 24/7 out of hours support on a rota basis
  • ITIL practitioner or foundation
  • Suitable Microsoft qualifications (out of date qualifications will also be taken into consideration)
  • Clean driving licence
  • Be able to undertake security clearance checks

This really is a great opportunity for a 3rd Line IT Engineer to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out.

Please contact Paul: 01342 330577

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.

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