4585BR 1st/2nd Line IT Support

Location: Helensburgh, Argyll & Bute Salary: £22000 - £28000 per annum
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: James Giblin

1st/2nd Line IT Support


1st/2nd Line IT Support needed for a leading Defence organisation based in Helensburgh who are looking to employ an experienced 1st/2nd Line IT Support Engineer

What the role entails:

Some of the main duties of the 1st/2nd Line IT Support will include:

  • Identify, analyse and where possible, resolve problems with computer hardware, telecommunications and software
  • Liaise with team members and escalate tickets to senior engineers where appropriate.
  • Maintain and updates asset registers & knowledge bases
  • Utilise, maintain and create where appropriate, documentation for all IT systems and functions
  • Undertake daily system checks to ensure IT system availability
  • Install system patches as required
  • Deploy workstations and printers to the desktop

What you need to be the successful 1st/2nd Line IT Support:

In order to be the successful 1st/2nd Line IT Support and have a chance to gain such an exciting opportunity you will ideally need to have the following:

  • Knowledge of Windows 10 Desktop
  • Knowledge of Server 2016
  • Knowledge of Microsoft Exchange
  • Knowledge of Microsoft Active Directory
  • Knowledge of ITIL best practice
  • Previous experience of working in a first / second level IT support capacity
  • Excellent Customer Services engagement with good communication skills
  • Able to develop strong troubleshooting & problem-solving skills
  • Motivated with a willingness to further develop knowledge and experience

This really is a fantastic opportunity for a 1st/2nd Line IT Support to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here:

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