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Application support

Location: Kings Hill, Kent Salary: £20000 - £25000 per annum
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Sam Francis

Application Support Technician
Kings Hill, Kent
Salary: £20,000 to £25,000

We are currently looking for an Application Support Technician to work for a well-established Insurance Company based in Kings Hill, Kent.

Benefits:

  • 20 days holiday, increasing to 22 after 3 years
    * Pension - up to 5% employer contribution - employee matching
    * Life Cover
    * Bonus Scheme
    * Other benefits such as Gym membership, theatre trips, festival tickets, etc. available

Some of the Key Responsibilities of the Application Support will include:

  • Provide technical support to teams within the organisation and to external clients
  • Assisting with systems integrations
  • Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
  • Onboarding new application users
  • Maintaining and updating technical documents and procedures
  • Identifying and resolving technical issues
  • Delivering regular and customised training to teams within the business.
  • Ideally around 1 to 2 years of Work Experience

Skills and experience relevant to this role

  • Good knowledge of operating systems, devices, applications and software
  • Windows Desktop troubleshooting experience
  • Application support experience
  • Good understanding of prevalent browsers, as well as cross-browser support and compatibility
  • Ability to explain complex ideas to those with limited IT and systems knowledge
  • Exceptional verbal and written communication skills
  • Listening ability and patience
  • Excellent customer service and relationship management experience
  • Critical thinking skills

Ideally possess a degree or other qualification in one of the following

  • IT
  • Computing Studies
  • Information Systems
  • Business Administration

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: https://www.goldgroup.co.uk/about-us/privacy-policy. Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here: https://www.goldgroup.co.uk/about-us/equality-and-diversity-policy

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