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Application Support Analyst

Location: Croydon, Surrey Salary: £25000 - £30000 per annum + pension
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Simon Kiely

Application Support Analyst
Croydon

Application Support Analyst needed for a leading organisation based in Croydon who are looking to employ an experienced Application Support Analyst to support their primary business system with an in-depth knowledge of Application Support (1st & 2nd line), project co-ordination, testing & QA processes.

The successful Application Support Analyst will want to work for this client not just because it's a great opportunity but also because they will give you a wealth of benefits including:

* Salary: £30,000 per annum
* 25 day's holiday per annum
* Pension Plan
* Career Progression
* Child care vouchers
* Cycle to work scheme
* Flexible working

Some of the main duties of the Application Support Analyst will include:

* Provide 1st & 2nd line application support to all staff over telephone, remote support tools, email and face to face; act as the primary support escalation
* Ensure all requests & incidents are logged, categorised and prioritised on our service desk tool and are resolved within agreed SLAs/OLAs
* Provide status updates to users and maintain documentation & details of resolutions to common queries on our knowledge base
* Escalate & liaise with our 3rd party application service provider(s) on more complex issues and generate tickets on their service desk tool(s) when required
* Work with other members of the Technology Team to produce end-user procedures and other technical documentation as required to support the IT services provided by the Team
* Manage & administer system documentation creation processes
* Liaise with our Product Inventory Team regarding inventory configuration & setup challenges
* Take ownership of application business continuity and disaster recovery plans; including producing documentation
* Conduct regular & ad-hoc application testing (related to new versions/releases, regression & performance); utilising a combination of manual & automated methods
* Create & maintain task automation using automation tools

In order to be the successful Application Support Analyst and have a chance to gain such an exciting opportunity you will ideally need to have the following:

* Experience in providing application support
* Experience in providing project co-ordination support
* Excellent written and oral communication skills
* Ability to communicate complex, technical ideas to a non-technical audience
* Exposure of writing / contributing to business cases
* Exposure of requirements gathering & documentation
* Exposure of Change management and control
* Experience in testing & QA processes
* Experience in standard project management software, such as MS Project & Visio
* Experience in using project management reporting & tracking tools (e.g. JIRA)
* Technically competent with MS Office suite (Word, Excel, PowerPoint)
* Experience working in a team-oriented & collaborative environment
* Excellent organisational skills
* Demonstrable ability to learn, understand, and apply new technologies

This really is a fantastic opportunity for a Application Support Analyst to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. Privacy Policy. Equal Opportunity and Diversity Policy.

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