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Application Support Engineer

Location: Bromley, Kent Salary: £30000 - £35000 per annum
Sector: Engineering Type: Permanent
Contact: Gautam Raval Job Published: 12 days ago

The successful Application Support Engineer will want to work for this client not just because it's a great opportunity but also because they will give you a wealth of benefits including:
* Salary: £30,000 - £35,000 per annum
* Pension Plan
* Career Progression

What the role entails:

Some of the main duties of the Application Support Engineer will include:
* Acquire in-depth understanding of Client Production Environments, including Architecture, Networking, Storage, OS and Support Teams
* Monitoring Client Production Environments through the use of application logs and bespoke monitoring tools such as Splunk, AppDynamics and Dynatrace
* Improve TCP Application error reporting messages
* Produce and use online and batch statistics to monitor performance and database growth
* Produce monthly and ad-hoc reports detailing specific batch jobs and online journeys of notable concern
* Highlight database areas which have excessive growth and require maintenance
* Identify and assist in the removal of reoccurring batch errors by working with the development teams
* Monitor issues that are giving rise to online failures, such as re-keys, and repeat these issues to the Model Layer and R&D teams for investigation
* Formalise performance testing across all customer bases to ensure identification of performance degradation and areas for investigation
* Produce formalised plans of online and batch performance testing, ensuring TCP have the necessary resources to perform these tests
* Oversee SS/G housekeeping activities to ensure database growth is controlled and historic dormant data is archived
* Formalise an archiving strategy through work with the Platform and Model Layer team
* Assist with production and implementation for customers wishing to access the cloud where TCP are acting second line support
* Assist in call triaging and elimination of non-SS/G calls
* Review and update processes as required to ensure customers are aware of obligations depending on the support model provided by TCP
* Assist in out of hours support for deployment and upgrades of systems to minimise customer impact

What you need to be the successful Application Support Engineer:

In order to be the successful Application Support Engineer and have a chance to gain such an exciting opportunity you will ideally need to have the following:
* Experience in using Windows Servers / AD and Amazon Cloud
* A good understanding of Financial Applications Support
* A solid understanding of Networking
* Bright, enthusiastic and a keen self-starter
* Thirst for knowledge
* Personable and good with customers
* Excellent written and verbal communication skills
Must be eligible for Security Clearance

This really is a fantastic opportunity for an Application Support Engineer to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: https://www.goldgroup.co.uk/about-us/privacy-policy. Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here: https://www.goldgroup.co.uk/about-us/equality-and-diversity-policy

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