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Application Support Engineer

Location: Bromley, Kent Salary: £30000 - £35000 per annum
Sector: IT & Telecoms Type: Permanent
Contact: Harriet Houlton Job Published: 9 days ago

Application Support Engineer

Location: Bromley South

Salary: £30K-35Kpa

Roles and Responsibilities for Application Support Engineer

My client's intention to establish a platform team dedicated to monitoring Production Environments for our Clients. The Application Support Engineer will assist in establishing this very necessary role within the organisation. To also help formalise procedures and particularly around key activities such as:

  1. performance testing & performance monitoring,
  2. database growth and archiving,
  • error handling and reporting

which will become increasingly important as the company look to expand the client base of the SS/G Application in the UK and overseas.

Daily Duties Across Clients:

Platform Monitoring

  • Acquire an In-depth understanding of Clients' Production Environments
    • Consisting of Architecture, Networking, Storage, OS, Support teams
  • Monitoring the Clients' Production Environments
    • Based on application logs
    • Client Specific monitoring tools: Splunk, AppDynamics, Dynatrace, etc
  • Improve the company's Application error reporting messages and support actions.

Performance Monitoring

Through the regular production of batch and on-line statistics - monitor the on-line performance, batch performance, database growth.

Producing a monthly and ad-hoc report showing clearly which specific batch jobs and which on-line journeys are giving greatest area of concern.

Highlight Areas of the database which have excessive growth and require housekeeping

Monitoring of Batch Execution and Removal of Batch Errors

Highlight the reoccurring Batch Errors to the development teams and pursue the removal of errors.

Removal of On-line Errors

Monitor issues that are giving rise to on-line failures e.g. that cause re-keys. To report such issues to the Model Layer team and R&D teams for Investigation.

Performance Testing

Formalise Performance Testing across all Customer Bases, giving long term views of performance degradation and areas for investigation. In essence ensuring we have the same disciplines in place as we see from an existing Platform Team (particularly around performance monitoring).

Producing formalised plans of on-line and Batch Performance Testing, ensuring the company have provisioned kit available to perform such test.

Performance test should be schedule for each client release.

SS/G Housekeeping

Oversee SS/G House-keeping activity to ensure Database Growth is contained and dormant data is archived. Working closely with the DBA. Formalise an archiving strategy working with both the Platform team and Model Layer team.

Go Live Planning

Assist with production and roll-out plans for Customer specifically those looking to deploy in the cloud where the company are providing second line support.

2ND Line/3rd Line Support

Getting involved with call triaging, helping to eliminate non-SS/G Issues.

Reviewing and updating Procedures as necessary to ensure Customers are aware of their obligations depending on the Support Model being provided by the company.

Weekend and Out of Hours Support for Go-live Implementations and upgrades

The company's Clients require additional Support for Go Live implementations and Upgrades - some of this support will be out of hours. The role requires acting as a central point of contact for client and the company Release teams and co-ordinating any escalations.

The current Release schedule includes:

Fortnightly Mid-week release scheduled from 21.00 - 23:00

Monthly Sunday Commissioning release 09:00 - 11:00

Monthly Friday early morning release 06:00-08:00

This out of hours workload will be shared with another resource.

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: https://www.goldgroup.co.uk/about-us/privacy-policy. Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here: https://www.goldgroup.co.uk/about-us/equality-and-diversity-policy

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