Batch Operator Supervisor / Technician

Location: Surrey, England Salary: £30000 - £35000 per annum + + Benefits
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Gautam Raval

Supervisor Batch Operator / Technician

My client within financial services based in Surrey are recruiting for a Supervisor Batch Operator/Technician

As a Supervisor Batch Operator / Technician you will liaise with the Manager, IT Service Delivery, conduct of computer operations, general operating support to users, system housekeeping and security back-up services to the Group in relation to its Mainframe, Unix, Local Area Network, personal and other computerised facilities including all back-up, security and housekeeping routines in accordance with established procedures.

As a Supervisor Batch Operator / Technician you will be involved with the following:

*Undertake Batch processing of the group's core banking software solution in line with established procedures.

*Assisting with the training and development of the team.

*In liaison with the Assistant Manager, IT Service Delivery, the placement, removal and installation of Group Computer Equipment and Software in compliance with legislative requirement and site standards.

*Maintenance of systems established to record and control effectively the movement, location and usage of Group computer equipment and Software taking account of relevant legislations as it affects such equipment.

*Provision of assistance to the Assistant Manager, IT Service Delivery, in the production and maintenance of in-house procedure and control manual documentation.

*Provision of services to Users in accordance with agreed standards, scheduling of production runs, housekeeping tasks and output preparation.

*In liaison with the Assistant Manager, IT Service Delivery, the periodic testing and maintenance of computer contingency plans designed for use in emergency.

*Provide assistance, as necessary to the Group IT function, in the support and development of Group Mainframe, Local/Wide Area Networks and stand-alone personal computing facilities in relation to both operating and application systems.

*As instructed by the Assistant Manager, IT Service Delivery, assistance with regard to the contacting of third party suppliers in relation to computer equipment purchasing and consumables, and the maintenance of relevant records.

*Provision of Group helpdesk facilities to assist users in the resolution of equipment, software and general difficulties.

*Flexibility to cover team members shifts during leave and other absences.

*Assisting with Helpdesk cover

*Attend Internal or External meetings in connection with relevant issues as requested by the Assistant Manager, IT Service Delivery.

*Undertake any other related tasks requested by the Assistant Manager, IT Service Delivery or his/her Line Superiors

As a Supervisor Batch Operator / Technician you will have the following experience:

*Banking / Financial experience
*Min 3 years' experience as Batch Operator
*Supervisory experience - managing shift rotas
*Good IT skills
*1st or 2nd line support experience
*A keen attention to detail
*Calm and efficient under pressure
*Problem solver
*The ability to work independently and as part of a team
*Good verbal and written skills, able to communicate effectively with individuals at all levels
*The ability to respond to enquiries promptly, accurately and efficiently

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.