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Business Analyst

Location: East Sussex, England Salary: £45000 - £50000 per annum + Pension, Healthcare
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Simon Kiely

Business Analyst
East Sussex

Business Analyst needed for a leading organisation based in Sussex who are looking to employ an experienced Business Analsyt to support digital transformation & business change across the clients Contact centres.


The successful Business Analyst will want to work for this client not just because it's a great opportunity but also because they will give you a wealth of benefits including:

* Salary: £45,000 - £50,000 per annum
* 25 day's holiday
* Pension Plan
* Healthcare
* Child care vouchers
* Cycle scheme

Some of the main duties of the Business Analyst will include:

* Elicit requirements from business owners for projects and then performing the necessary analysis and documentation to ensure the changes are made
* Work closely with business leads as well as technical teams such as development, test and architecture in the course of delivering the changes needed by the business
* Analyse business objectives and align requirements captured to these business objectives
* Setup, structure and deliver a suite of high quality project documentation as required
* Define, document and manage change on business and functional requirements
* Take a leadership role in interviews with stakeholders, facilitating workshops and other requirements gathering meetings
* Capture data elements, organise and model data to support or improve recommendations
* Ensure Programme/project risks are identified, mitigated and managed throughout the programme/project lifecycle

What you need to be the successful Business Analyst:

* Previous Business Analyst experience of successful project implementation in a business environment, specifically supporting implementation of digital omnichannel servicing capability within the contact centre environment e.g. robotics, self-serve automation, voice responsive IVR, agent desktop & web chat
* Demonstrable experience writing requirements specifications and User Stories
* Experience of the end-to-end project life cycle; ability to operate in the initial conceptual design stage, and at each stage to post implementation, including system and user acceptance testing.
* Knowledge and experience of a range of project management methodologies
* MS Office suite, including MS Project / Visio knowledge and skills

This really is a fantastic opportunity for a Business Analyst to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: https://www.goldgroup.co.uk/about-us/privacy-policy. Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here: https://www.goldgroup.co.uk/about-us/equality-and-diversity-policy

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