Business Analyst / Process Improvement

Location: Farnborough, Hampshire Salary: £32000 - £37000 per annum
Sector: IT & Telecoms Type: Permanent
Contact: Mark Crorkin Job Published: 24 days ago

I am recruiting for a Analyst to assist with a transformation project in Farnborough.

The transformation programme aims to modernise, make our customer service consistently excellent and reduce costs.

Working alongside in a multi-disciplinary team, you will:

  • Research and recommend improvements to the way we work, our processes and our technology
  • Gain a deep understanding of our service and make informed recommendations for projects and improvements
  • Engage with stakeholders to gather user needs, evidence and requirements

Average team size of 6 people across Web, Customer Services and Software Development

Your top priorities will be:

  • To work with our customer services team to define and prioritise new features and improvements for their new customer relationship management system
  • To conduct user research with customers and businesses to set the direction of our new website

You will be:

  • An excellent communicator who can collaborate in a multi-disciplinary team as well as guide and influence senior leaders
  • A person who enjoys taking on complex problems, finding user-centred solutions and getting support for their ideas
  • Comfortable using and advocating the use of internet era technology

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. Privacy Policy. Equal Opportunity and Diversity Policy.

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