|Location: Epsom, Surrey||Salary: £19000 - £22400 per annum + + Benefits|
|Sector: Corporate & Professional Services||Specialism:|
|Type: Permanent||Contact: Gautam Raval|
Call Centre Customer Service Representative
Previous Customer Service experience within a finance environment such as insurance / financial services / banks / debt recovery is essential for this role.
Benefits: 25 days holiday + Bank holidays / Pension
My financial services based client in the Surrey area are recruiting for a number of Call Centre / Customer Service Representative's to provide efficient and effective customer service as well as administration based around financial products.
The work is varied consisting of telephone and administration based work, providing first class customer service to existing customers on current financial products.
This is an ideal opportunity for someone looking for a new and varied challenge.
This is a full time role comprising 37.5 hours a week, worked Monday to Friday on a shift basis between the hours of 8.00am to 5.30pm. You will also be required to work one Saturday a month, between the hours of 9.00am to 12.00pm, for which an additional allowance is paid.
Call Centre / Customer Service Representative Tasks:
*Answering the telephones to respond promptly, accurately and efficiently to enquiries from existing customers.
*Adhere to scripted questions during telephone communications.
*Undertake general day to day administration duties encompassing all aspects of accounts procedures such as mortgage completions, redemptions including provision of redemption figures, capital payments, monthly payments, transfers, retention releases, customer amendments, Insurance and Assurance, general enquiries etc.
*Contact customers periodically regarding the services/products utilised to ensure suitability and
encourage take-up of other related products.
*Deal with the dispatch of customer questionnaire forms as and when necessary and analyse/summarise the results of questionnaire and marketing activities.
*Assist in the administration of mortgage arrears operations including the provision of any necessary statistical information.
*Prepare and issue standard or dictated letter responses to customers as appropriate,
including researching and responding to "Lost Account" enquiries.
*Deal with all administrative amendments relating to both customer details and account details,including address changes, R85 registration/cancellation, applying notice requests, etc.
*Assist with all aspects of the Registration process in line with laid down procedures.
Call Centre / Customer Service Representative Skills:
*Minimum 1 years' experience of working in a call centre environment within Financial / Insurance / Debt recovery background
*Previous customer service experience
*Can do attitude
*Eager to learn and progress
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