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Call Centre Customer Service Representative

Location: Epsom, Surrey Salary: £19000 - £22400 per annum + + Benefits
Sector: Corporate & Professional Services Specialism:
Type: Permanent Contact: Gautam Raval

Call Centre Customer Service Representative

Previous Customer Service experience within a finance environment such as insurance / financial services / banks / debt recovery is essential for this role.

Benefits: 25 days holiday + Bank holidays / Pension

My financial services based client in the Surrey area are recruiting for a number of Call Centre / Customer Service Representative's to provide efficient and effective customer service as well as administration based around financial products.

The work is varied consisting of telephone and administration based work, providing first class customer service to existing customers on current financial products.

This is an ideal opportunity for someone looking for a new and varied challenge.

This is a full time role comprising 37.5 hours a week, worked Monday to Friday on a shift basis between the hours of 8.00am to 5.30pm. You will also be required to work one Saturday a month, between the hours of 9.00am to 12.00pm, for which an additional allowance is paid.

Call Centre / Customer Service Representative Tasks:

*Answering the telephones to respond promptly, accurately and efficiently to enquiries from existing customers.

*Adhere to scripted questions during telephone communications.

*Undertake general day to day administration duties encompassing all aspects of accounts procedures such as mortgage completions, redemptions including provision of redemption figures, capital payments, monthly payments, transfers, retention releases, customer amendments, Insurance and Assurance, general enquiries etc.

*Contact customers periodically regarding the services/products utilised to ensure suitability and
encourage take-up of other related products.

*Deal with the dispatch of customer questionnaire forms as and when necessary and analyse/summarise the results of questionnaire and marketing activities.

*Assist in the administration of mortgage arrears operations including the provision of any necessary statistical information.

*Prepare and issue standard or dictated letter responses to customers as appropriate,
including researching and responding to "Lost Account" enquiries.

*Deal with all administrative amendments relating to both customer details and account details,including address changes, R85 registration/cancellation, applying notice requests, etc.

*Assist with all aspects of the Registration process in line with laid down procedures.

Call Centre / Customer Service Representative Skills:

*Minimum 1 years' experience of working in a call centre environment within Financial / Insurance / Debt recovery background
*Previous customer service experience
*Administration experience
*Can do attitude
*Eager to learn and progress

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.

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