Claims Assistant

Location: City of London, London Salary: £25000 - £27000 per annum
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Sam Francis

Claims Assistant


Salary: £22,000 to £27,000

We are currently looking for a Claims Assistant to work for a well-established Insurance Company based in London.


  • 20 days holiday, increasing to 22 after3 years
  • Pension - up to 5% employer contribution - employee matching
  • Life Cover
  • Bonus Scheme
  • Other benefits such as Gym membership, theatre trips, festival tickets, etc. available

Some of the Key Responsibilities of the Claims Assistant will include:

  • Logging and maintaining an accurate record of claims on the CMS and spreadsheets.
  • Collecting and presenting claims documents to the insurer and other relevant stakeholders.
  • On-going management of the administrative side of the claims process including arranging for solicitors to provide claim reports, formally acknowledging the claims, requesting that invoices are paid.
  • Overseeing and maintaining the Agreed Conduct Process.
  • End to end management of low value claims.
  • Ensure effective running of the department in the absence of the Claims Manager.

Some of the Knowledge, Skills and Experience of the Claims Assistant will include:

  • Attention to detail and an appreciation of the importance of accuracy in a regulated environment.
  • Ability to communicate with a variety of stakeholders in writing and over the telephone.
  • Ability to hold your own in conversations that may be outside of your comfort zone.
  • Curious with the confidence to ask questions, even of difficult stakeholders.
  • Experience working in an office, ideally in an administrative position.
  • Previous experience of writing letters and emails.
  • Basic working knowledge of excel.
  • Proactive approach to own duties as well as contributing to the wider team.
  • Commitment to creating a good customer experience.
  • Happy to work using own initiative, but conscious of escalating issues that are outside of previous experience.
  • Educated to A level or equivalent.


  • Educated to degree level in a legal or financial subject.
  • An interest in working in the insurance industry.

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here: