Claims Handler

Location: City of London, London Salary: £30000 - £35000 per annum
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Sam Francis

Claims Handler


Salary: £30,000 to £35,000

We are currently looking for a Claims Handler to work for a well-established Insurance Company based in London.


  • 20 days holiday, increasing to 22 after3 years
  • Pension - up to 5% employer contribution - employee matching
  • Life Cover
  • Bonus Scheme
  • Other benefits such as Gym membership, theatre trips, festival tickets, etc. available

Some of the Key Responsibilities of the Claims Handler will include:

  • Managing the Agreed Conduct Process in a proactive manner including maintaining accurate records of all cases.
  • End to end management of medium/low value claims.
  • Assisting the CM in formulating claims strategy on high value/complexity claims.
  • Supporting the CM in managing relationships with internal and external stakeholders, including attending internal and external meetings when necessary.
  • Preparation of claims reports as required by CM.
  • Ability to report & update the CM on personal claims workload.
  • Logging claims and maintaining an accurate record of claims on the CMS and internal spreadsheets as required.
  • On-going management of the administrative aspects of the claims process.
  • Attention to detail and an appreciation of the importance of accuracy in a regulated environment.
  • Ability to understand and grasp the intricacies of existing and new products.

Some of the Knowledge, Skills and Experience of the Claims Handler will include:

  • Ability to communicate with a variety of sophisticated stakeholders in writing and over the telephone.
  • Ability to hold your own in conversations that may be outside of your comfort zone.
  • Curious with the confidence to ask questions, even of difficult stakeholders.
  • Experience working in the insurance industry.
  • Previous experience of writing letters and emails.
  • Good working knowledge of excel.
  • Proactive approach to own duties as well as contributing to the wider team.
  • Commitment to creating a good customer experience.
  • Happy to work using own initiative, but conscious of escalating issues that are outside of previous experience.
  • Educated to degree level or equivalent.


  • Previous experience in a claims role within the insurance industry.
  • Started or working towards CII qualifications.

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here: