Claims Handler- Property/Conveyancing

Location: City of London, London Salary: £30000 - £40000 per annum
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Sam Francis

Claims Handler- Conveyancing or Property Indemnity


Salary: £30,000 to £40,000

We are currently looking for a Claims Handler to work for a well-established Insurance Company based in London. You will need to have expereince within Conveyancing or Property Indemnity and ideally have a legal background. This may suit a paralegal moving into claims.


  • 20 days holiday, increasing to 22 after3 years
  • Pension - up to 5% employer contribution - employee matching
  • Life Cover
  • Bonus Scheme
  • Other benefits such as Gym membership, theatre trips, festival tickets, etc. available

Some of the Key Responsibilities of the Claims Handler will include:

  • Managing the Agreed Conduct Process in a proactive manner including maintaining accurate records of all cases.
  • End to end management of medium/low value claims.
  • Assisting the CM in formulating claims strategy on high value/complexity claims.
  • Supporting the CM in managing relationships with internal and external stakeholders, including attending internal and external meetings when necessary.
  • Preparation of claims reports as required by CM.
  • Ability to report & update the CM on personal claims workload.
  • Logging claims and maintaining an accurate record of claims on the CMS and internal spreadsheets as required.
  • On-going management of the administrative aspects of the claims process.
  • Attention to detail and an appreciation of the importance of accuracy in a regulated environment.
  • Ability to understand and grasp the intricacies of existing and new products.

Some of the Knowledge, Skills and Experience of the Claims Handler will include:

  • Ability to communicate with a variety of sophisticated stakeholders in writing and over the telephone.
  • Ability to hold your own in conversations that may be outside of your comfort zone.
  • Curious with the confidence to ask questions, even of difficult stakeholders.
  • Experience working in the insurance industry.
  • Previous experience of writing letters and emails.
  • Good working knowledge of excel.
  • Proactive approach to own duties as well as contributing to the wider team.
  • Commitment to creating a good customer experience.
  • Happy to work using own initiative, but conscious of escalating issues that are outside of previous experience.
  • Educated to degree level or equivalent.


  • Previous experience in a claims role within the insurance industry.
  • Started or working towards CII qualifications.

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