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Client Success Manager

Location: East Grinstead, West Sussex Salary: £30000 - £35000 per annum
Sector: IT & Telecoms Type: Permanent
Contact: Max Crawley-Moore Job Published: 24 days ago

Client Success Manager | Media Industry | £35,000 | Permanent | West Sussex

My client, a meida company based in West Sussex, are seeking a Client Success Manager for a permanent role paying £35,000pa.

The Client Success Manager will be the primary point of contact for major clients/key accounts, post-sale.

The post-holder will work closely with the sales team and other internal departments to understand clients' needs and ensure that the delivery of solutions meets and exceeds their expectations

The key responsibilities of the Client Success Manager are:

  • Liaising with key clients
  • Liaising with sales, content, operations and marketing departments; marshalling internal resources
  • Liaising with the operations team to ensure event delivery as specified
  • Developing timelines and enforcing them by influencing clients and internal colleagues
  • Developing a schedule of client deliverables for all major clients/key accounts; owning this schedule internally and ensuring its delivery, across all products and functions
  • Building a bank of freelancers for delegate acquisition and managing them effectively
  • Working with the membership and delegate acquisition team to ensure membership deliverables are achieved
  • Facilitating continuous learning by feeding back client and audience experience to internal teams; advising on new products and offerings in light of client and audience experience

Ideal Client Success Managers will display:

  • Experience: first class project management and sales/key account management skills and a strong client services ethos
  • Personal qualities: high level of integrity, driven, dynamic, focussed, approachable and positive personality
  • Sales: a proven consultative sales approach
  • Communications: excellent communications and interpersonal skills, particularly via phone and email
  • Influencing: experience of forming positive working relationships with senior colleagues and senior individuals at client organisations; strong influencing skills and a collaborative approach
  • Planning: meticulous sales administration, time-management and organisational skills
  • Attention to detail: exemplary attention to detail
  • Pressure: ability to work easily under pressure and meet multiple deadlines
  • Flexibility: flexibility and a can-do attitude
  • Commercial: Quick to understand a market and how it operates
  • Teamwork: the ability to work collaboratively internally and externally with well-developed interpersonal skills and to thrive on working in a close-knit team

This is a good opportunity for a client success manager to join a fast-paced company at an exciting time!

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: https://www.goldgroup.co.uk/about-us/privacy-policy. Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here: https://www.goldgroup.co.uk/about-us/equality-and-diversity-policy

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