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CPE - Broadband Engineer / Quality Engineer

Location: Reading, Berkshire Salary: negotiable
Sector: IT & Telecoms Specialism:
Type: Contract Contact: Mark Crorkin

CPE - Broadband Engineer / Quality Engineer

I have an urgent need for a CPE - Broadband Engineer / Quality Engineer to work on contract through to the end of the year (with extension possible).

You will work on the quality improvements for CPE (broadband) and provide technical engineering support for consumer and business customers.

Responsibilities include:

  • Gathering and analysing trials and pilot data from trial and pilot teams, or direct from trialists for special investigations
  • Analysis of data, and data trends to investigate hardware or software issues (both technical, and customer fault tickets)
  • Debugging of CPE hardware and software to investigate reported issues
  • Progression and follow up of bugs with third party CPE Vendors and CPE test and development teams
  • Requirement, specification and development roadmap review and input
  • Change management support

Skills Required:

  • Strong technical understanding of CPE, Data Networking, and in home connectivity (e.g., 802.11, G.hn, Homeplug AV/2, UPnP etc)
  • Excellent knowledge of Telecommunication Solutions
  • Comprehensive experience of troubleshooting complex technical problems
  • An appreciation of Customer Care & Field processes and scenarios from an operational and technical perspective
  • Keen interest to maintain awareness of topical relevant developments in the industry

Essential

  • Proven experience of working with multiple stakeholders
  • Able to coordinate complex and multi-linked issues
  • Has a systematic, disciplined, and analytical approach to problem solving
  • Excellent communications skills both verbal and written
  • Remedy Intermediate Level
  • ICOMS Intermediate Level
  • Excellent data analysis, data manipulation and MS Excel skills

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for an interview. A copy of our privacy policy can be found here: https://www.goldgroup.co.uk/about-us/privacy-policy. Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here: https://www.goldgroup.co.uk/about-us/equality-and-diversity-policy

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