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CPE / Broadband Network Engineer

Location: Reading, Berkshire Salary: £300 - £320 per day
Sector: IT & Telecoms Type: Contract
Contact: Mark Crorkin Job Published: 16 days ago

Network Engineer - Broadband

Principle responsibilities

The role is to provide technical engineering support for Broadband and In-Home Connectivity CPE and the supporting networks and systems throughout a product's lifecycle. The role is not generally customer facing, but may involve customer contact for specific investigations.

Responsibilities include:

Gathering and analysing trials and pilot data from trial and pilot teams, or direct from trialists for special investigations

Analysis of data, and data trends to investigate hardware or software issues (both technical, and customer fault tickets)

Debugging of CPE hardware and software to investigate reported issues

Progression and follow up of bugs with third party CPE Vendors and CPE test and development teams

Requirement, specification and development roadmap review and input

Change management support

Experience/ Skills Required:

Strong technical understanding of CPE, Data Networking, and in home connectivity (e.g., 802.11, G.hn, Homeplug AV/2, UPnP etc)

Excellent knowledge of Telecommunication Solutions

Comprehensive experience of troubleshooting complex technical problems

An appreciation of Customer Care & Field processes and scenarios from an operational and technical perspective

Keen interest to maintain awareness of topical relevant developments in the industry

Proven experience of working with multiple stakeholders

Able to coordinate complex and multi-linked issues

Has a systematic, disciplined, and analytical approach to problem solving

Excellent communications skills both verbal and written

Remedy Intermediate Level

Excellent data analysis, data manipulation and MS Excel skills

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for an interview. A copy of our privacy policy can be found here: https://www.goldgroup.co.uk/about-us/privacy-policy. Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here: https://www.goldgroup.co.uk/about-us/equality-and-diversity-policy

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