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Credit Controller

Location: Newcastle upon Tyne Salary: Negotiable
Sector: Power & Utilities Specialism:
Type: Permanent Contact: Tiernan Murray

Credit Controller

Newcastle / Hybrid


A Credit Controller is needed for a respected and highly reputable infrastructure organisation based in the Newcastle who are looking to employ an experienced and well-rounded Credit Controller that takes pride in their work and experience with credit control, numeracy, and financial analysis.

What the role entails:

Some of the main duties of the Credit Controller will include:

  • Maintaining contact by phone and e-mail with customers to ensure invoices are paid when they fall due or become overdue.
  • Identifying disputes and recording accurately. Supporting the management of disputes through to conclusion.
  • Identify unallocated cash daily, locate remittances, or request copies from the customer to ensure cash in allocated in line with customers' requirements.
  • Refund credit balances promptly (where no debt is outstanding) or seek written approval from customer to allocate against outstanding debt.
  • Building strong business relationships with our Business Units (BU's) and customers to ensure payment is made promptly and disputes are managed in a timely manner.
  • Contribute to ensuring the dunning process is executed correctly.
  • Constant monitoring and understanding of credit ratings. Recommending changes in credit rating as required.
  • Maintaining open conversations with colleagues and your team leader and the Head of Order to Cash to discuss important topics and any issues of concern.
  • Lead weekly calls with Business Unit stakeholders to review and manage due and overdue debt, as required.
  • Provide regular and insightful credit management reporting.
  • Identify & allocate daily receipts and ensure customer accounts are accurately maintained and reconciled.
  • Ensure adherence to EQUANS policies pertaining to Credit and Collection procedures.
  • Review tasks on a regular basis to ensure SLAs are adhered to.
  • Develop and maintain a good working knowledge of own area of responsibility.
  • Maintain and update Credit Control DTPs as required.
  • Ensure you are familiar with all Order to Cash DTPs, including Billing & Disputes with the ability to support or cover the work of your team members in their absence.
  • Provide other ad-hoc duties as required by the role.
  • Work co-operatively and maintain effective relationships with others, internally and externally to the Shared Service Centre, as appropriate to your own area of responsibility.
  • Contribute to the provision of a professional support service through the delivery of customer focused outputs, responding positively to feedback.
  • Proactively identify process improvement opportunities, propose solutions, and take ownership of any relevant actions as required.
  • Demonstrate a flexible attitude to change to support existing and future business needs.

What experience you need to be the successful Project Manager:

  • A minimum of 2 years Credit Control experience.
  • Excellent attention to detail and accuracy.
  • Excellent numerical skills.
  • Ability to communicate clearly orally and in writing. * Ability to plan and prioritise own defined work activities, responding to managers or the teams' requirements, in addition to own responsibilities.
  • Good Excel & Word knowledge.
  • Good Analytical skills.
  • Ability to prioritise heavy workloads and month end demands.
  • Flexible approach with the ability to change priorities at short notice.
  • A self-starter who can motivate themselves in a Hybrid work environment.

This really is a fantastic opportunity for a Credit Controller to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!

Please note that access to the office in Newcastle is required for the Credit Controller position.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

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