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Customer and Stakeholder Administrator

Location: Maidstone, Kent Salary: £10 - £12 per hour
Sector: Construction, Highways & Highways Electricals, Utilities & Infrastructure, Corporate & Professional Services Specialism:
Type: Permanent Contact: Kelly O'Keefe

Part-Time Customer & Stakeholder Administrator

Location: Maidstone

27.5 hours per week (8am - 2pm including 30 mins for lunch).

My high-profile integrated highway engineering Client based in Maidstone is looking for an experienced Part-Time Customer & Stakeholder Administrator to come on-board and work with a warm, friendly and innovative team, excellent Company salary and benefits package offered as well as holidays.

The Customer and Stakeholder Administration Assistant is required to support the Customer and Stakeholder Liaison Team with data input, customer correspondence and general administrative task as and when required:
* Responding to correspondence and enquiries received from customers, stakeholders and Highways England with timely and accurate information.
* Assisting with internal communications activity.
* Compiling customer and stakeholder correspondence using all appropriate internal/external contacts.
* Working with the team providing a seamless service in managing the stakeholder and customer liaison process.
* Operating the customer care and stakeholder database and all associated communications processes and procedures.
* Build relationships with Area customers, stakeholders and Highways England to achieve organisational objectives.
* Ensure the department provides a high-quality service, delivering all relevant SLAs and KPIs whilst striving to meet customer expectation.
* React quickly and appropriately to issues as they arise, and provide effective, timely responses to the client, colleagues, stakeholders and customers.
* Assist with data collection for performance reporting.
* React quickly and appropriate to issues as they arise, and provide effective, timely responses to the client and colleagues.
* Ensure that safety is maintained as number one priority at all times.

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: https://www.goldgroup.co.uk/about-us/privacy-policy. Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here: https://www.goldgroup.co.uk/about-us/equality-and-diversity-policy

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