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Customer Repairs Administrator

Location: Gloucestershire, England Salary: Negotiable
Sector: Client Delivery, Engineering, Defence Specialism:
Type: Permanent Contact: Alex Spraggett

Repairs Administrator

Gloucestershire

Repairs Administrator needed for a multinational financial organisation based in Gloucestershire who are looking to employ a Repairs Administrator with previous experience in handling customer order enquires, tracking repairs and producing release and dispatch paperwork.

What the role entails:

Some of the main duties of the Repairs Administrator will include:

  • To receive & book in Customer returned units identifying the correct reason for the return
  • To manage the movement of Customer repairs whilst they are within the business & maintain records of unit locations
  • To handle customer order enquiries in a responsive & professional manner.
  • To assist in the expediting of information to ensure the customers' requirements are met
  • To maintain returns tracking spreadsheets for identified product groupings to support repairs reviews
  • To process Customer returns after receipt through to agreement of a repair price and returning of the goods
  • To support the Customer Repairs Co-ordinator in the loading of customer orders onto the MRP system after liaison with Repair Team members and/or Operations Ream Leaders to ensure an achievable delivery date is given
  • To progress Repairs quotations once issued to the Customer to gain timely prove agreement
  • To issue order acknowledgements to the customer which accurately reflect the Company's conditions of acceptance
  • To pro-actively inform the customer of any changes during the repairs process that may impact upon agreed delivery criteria, including the delivery date
  • Produce the required release & despatch paperwork, ensuring these reflect the customers' requirements as stated on the original order
  • Create the release paperwork for intercompany shipping of parts
  • To carry out any other duties as may be reasonably requested by the Repairs Manager

What you need to be the successful Repairs Administrator:

In order to be the successful Repair Administrator and have a chance to gain such an exciting opportunity you will ideally need to have the following:

  • Have excellent written and verbal communication skills.
  • Be a well organised, robust, self-motivated team player.
  • Excellent core IT skills (Windows, Office, Excel etc.).
  • To question and where necessary challenge constructively any instruction believed not to be in the best interest of the Company or its customers.
  • To satisfy the expectations and requirements of your primary customers.
  • To continuously improve the accuracy and relevance of all operations associated data/information with the aim of meeting customers' expectations and minimising waste
  • Must be eligible for Security Clearance

This really is a fantastic opportunity for a Repair Administrator to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: https://www.goldgroup.co.uk/about-us/privacy-policy. Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here: https://www.goldgroup.co.uk/about-us/equality-and-diversity-policy

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