Customer Service Administrator

Customer Service Administrator

East Grinstead

Brief

Customer Service Administrator or Insurance Customer Service Administrator needed for a Safety and Risk Management organisation based in East Grinstead who are looking to employ an experienced and well-rounded Customer Service Administrator that takes pride in their work.

The successful candidate would desirably have experience within Insurance.

What the role entails:

Some of the main duties of the Customer Service Administrator will include:

• To assist the Property and Insurance Customer Services Team
• To ensure all data entry activities are completed accurately and in a timely manner.
• To liaise with surveyors, customers and sales team to ensure timely booking of surveys
• To resolve or escalate where appropriate customer and surveyor issues, initiating communication with the sales team and keeping them informed
• To ensure survey reports are sent and received in line with company and customer contractual obligations and expectations
• To assist Line Manager with internal team projects
• Undertake any other responsibilities that may become necessary for the proper performance of the role
• To ensure correct procedures are followed in relation to the issuing of Fire Risk Assessments to meet the needs of the company's BAFE certification
• Maintain an in depth understanding of the following:
• Our clients Property and Insurance Risk Business
• The reports management tool INDIGO
• The client management system INDIGO and Optimize

What experience you need to be the successful Customer Service Administrator:

• Strong communication skills (written and verbal) with both internal and external customers
• Understanding of The Commercial Insurance Market with experience as a Claims Handler / Account Handler would be preferred
• Good administrative and time management skills
• Can manage own workload and act independently if required
• Strong attention to details and high level of accuracy

This really is a fantastic opportunity for a Customer Service Administrator to progress their career. If you are interested, please apply as soon as possible as this position for a Customer Service Administrator will be filled quickly so don't miss out!

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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