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Customer Services Administrator

Location: East Grinstead, West Sussex Salary: £191 - £21000 per annum + Benefits
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Sam Francis

Customer Services Administrator

East Grinstead

£20,000-£21,000

Job Purpose

To act as liaison between Clients, Sales team and supplier teams to build good working relations and resolve any queries in a timely manner.

Personal Attributes

Knowledge/Skills/Qualifications

  • Strong communication skills (written and verbal) with both internal and external customers both by telephone and in writing (email).
  • Good administrative and time management skills
  • Commercial awareness - able to balance the needs of the client against the needs of the business
  • Can manage own workload and act independently if required
  • Strong attention to details and high level of accuracy

Responsibilities

  • To assist the Property and Insurance Customer Services Team
  • To maintain and manage data in the Company Optimize system and INDIGO platform
  • To ensure all data entry activities are completed accurately and in a timely manner.
  • To liaise with suppliers, customers, contractors and sales team to ensure timely booking of surveys and driver training.
  • To proactively contact drivers to book practical training courses, escalating queries / non responders to the client contact and Business Development Manager.
  • To resolve or escalate where appropriate customer and supplier issues, initiating communication with the sales team and keeping them informed
  • To ensure assessment reports are sent and received in line with company and customer contractual obligations and expectations
  • To assist Line Manager with internal team projects
  • Undertake any other responsibilities that may become necessary for the proper performance of the role

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. Privacy Policy. Equal Opportunity and Diversity Policy.

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