|Location: Cambridge, Cambridgeshire||Salary: Negotiable|
|Type: Permanent||Contact: Callie Warner|
Customer Support Coordinator
Customer Support Coordinator needed for a multinational defence and electronics organisation based in Cambridgeshire who are looking to employ an experienced Customer Support Coordinator to take responsibility for coordinating issues within the team and externally with customers.
What the role entails:
Some of the main duties of the Customer Support Coordinator will include:
Provide high quality support to our customers, worldwide repair
stations and strategic partners.
Progress Customer Support general enquiries and update our Customer
Ensure that Customer Support issues are well managed and resolved to
the mutual satisfaction of the business and our customers.
Distribute Customer satisfaction surveys and analyse results.
Control and distribute Customer Support documentation.
Assist with Customer Support projects.
Liaise with Customers to collate data on product performance.
Review and make improvements to existing processes updating
company documentation as necessary
Provide the out of hours AOG support on a rota basis.
Visit customers for reviews as required.
There may be additional activities to perform from time to time in
order to maximise the contribution to goals and objectives.
Must be eligible for Security Clearance.
What you need to be the successful Customer Support Coordinator:
In order to be the successful Customer Support Coordinator and have a chance to gain such an exciting opportunity you will ideally need to have the following:
Knowledge, Skills and
Excellent customer interface skills
Committed to customer satisfaction
Well organised, confident and professional
This really is a fantastic opportunity for a Customer Support Coordinator to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!