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Customer Support Coordinator

Location: Cambridge, Cambridgeshire Salary: Negotiable
Sector: Defence Type: Permanent
Contact: Callie Warner Job Published: 28 days ago

Customer Support Coordinator

Cambridgeshire

Customer Support Coordinator needed for a multinational defence and electronics organisation based in Cambridgeshire who are looking to employ an experienced Customer Support Coordinator to take responsibility for coordinating issues within the team and externally with customers.

What the role entails:

Some of the main duties of the Customer Support Coordinator will include:

Provide high quality support to our customers, worldwide repair
stations and strategic partners.
Progress Customer Support general enquiries and update our Customer
Support database
Ensure that Customer Support issues are well managed and resolved to
the mutual satisfaction of the business and our customers.
Distribute Customer satisfaction surveys and analyse results.
Control and distribute Customer Support documentation.
Assist with Customer Support projects.
Liaise with Customers to collate data on product performance.
Review and make improvements to existing processes updating
company documentation as necessary
Provide the out of hours AOG support on a rota basis.
Visit customers for reviews as required.
There may be additional activities to perform from time to time in
order to maximise the contribution to goals and objectives.
Must be eligible for Security Clearance.

What you need to be the successful Customer Support Coordinator:

In order to be the successful Customer Support Coordinator and have a chance to gain such an exciting opportunity you will ideally need to have the following:

Knowledge, Skills and
Experience:

Essential
Excellent customer interface skills
Committed to customer satisfaction
Well organised, confident and professional

Desirable:

Technical awareness
Aerospace experience

This really is a fantastic opportunity for a Customer Support Coordinator to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: https://www.goldgroup.co.uk/about-us/privacy-policy. Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here: https://www.goldgroup.co.uk/about-us/equality-and-diversity-policy

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