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Customer Support Manager

Location: Atherton Salary: £25000 - £28000 per annum
Sector: Energy from Waste Specialism:
Type: Permanent Contact: Gavin Mortiboys

Customer Support Manager

Atherton

Customer Support Manager required by a company who have been providing an environmentally safe and controlled waste management service for over 30 years. This is an excellent opportunity for a passionate, committed, and loyal Customer Support Manager to work as a team player and work on your own initiative within their commercial waste collection business.

The successful Customer Support Manager would have excellent customer services and retention experience with the ability to sell/upsell. Knowledge within the Waste industry is desirable but not essential.

Benefits:

  • Salary: £25-28,000
  • Various Incentives
  • Opportunity to earn Bonus based on performance

Some of the main duties of the Customer Support Manager will include:

  • Acting as the key contact for some of our lower value customers along with Key accounts and liaising with departments internally to provide excellent levels of customer service
  • Handle inbound, telephone, customer retention enquiries - Deal with all complaints and termination letters and if you can't retain engage the Sales Manager to support
  • Set your own appointments resulting from these inbound enquiries
  • Manage the P&L of individual customers so that revenue is retained and increased and profit
  • Identify new business opportunities within existing customer portfolio including up-selling and cross-selling
  • Work on bringing more Brokered work and being responsible for price negotiations
  • Assist with the Credit Control and Finance teams to ensure that payment terms are adhered

What experience do you need to be the successful Customer Support Manager:

  • Experience in customer services/retention
  • Experience in business support & cross-selling/upselling
  • Good people and negotiation skills
  • Experience in the waste industry or services into multiple business streams (desirable but not essential)

This is a great opportunity for a Customer Support Manager to progress their career with a really consistent and responsible company. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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