Desktop Support Team Lead

Location: Luton, Bedfordshire Salary: £35000 - £45000 per annum
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Simon Kiely

Desktop Support Team Lead

Desktop Support Team Lead needed for a leading organisation based in Luton who are looking to employ an experienced Desktop Support Team Lead with at least 3 years experience.

The successful Desktop Support Team Lead will want to work for this client not just because it's a great opportunity but also because they will give you a wealth of benefits including:

* Salary: £35,000 - £45,000 per annum DOE
* 25 day's holiday
* Bonus Scheme
* Free Onsite Parking

Some of the main duties of the Desktop Support Team Lead will include:

* To plan, manage, support and deliver desktop and telephony service across the business covering operational systems and the underpinning infrastructure.
* Service delivery will cover service design, day-to-day availability, resilience, back-up, disaster recovery, and basic system and data maintenance
* Day to day support of head office and remote users.
* Provide leadership and direction across the Desktop Support Team.
* Engage with the Project Teams to ensure acceptance of new systems into the production environment can be supported and delivered
* Work closely with Heads of Department and to understand and agree SLA's
* Identify and mitigate any IT operational risks
* Ensure that day-to-day services adhere to relevant DLP and PCI-DSS compliance standards
* Identify and mange any issues impacting service delivery in either customer or internal-use environments.

What you need to be the successful Desktop Support Team Lead:

* Windows 10 or Office 365 certified.
* 3+ years' experience in Desktop Support and IT Operations
* 3+ years' experience of managing suppliers at a detailed level
* Extensive knowledge of MS Windows 7,10 and MS Office products
* Administration and maintenance of MS Active Directory and Group Policy
* Good knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs
* An experienced line/team manager

This really is a fantastic opportunity for a Desktop Support Team Lead to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here:

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