Location: | Salary: Negotiable |
Sector: Client Delivery, Defence, Engineering, Technology | Specialism: |
Type: Contract | Contact: Zak Mendoza |
ERP Technical Lead
Middlesex (with some UK travel)
Brief
ERP Technical Lead needed for a globally recognised Defence organisation based in Middlesex who are looking to employ an experienced and well-rounded ERP Technical Lead that takes pride in their work with a thorough working knowledge of managing and developing integrated business/ERP systems, including IFS Applications, an understanding and appreciation of end-to-end business systems and how the interaction between departments impacts results and previous delivery of complex ERP implementation projects across multiple sites.
What the role entails:
Some of the main duties of the ERP Technical Lead will include:
Management of Support Team
- Manages post-Go live helpdesk and 1st & 2nd line support for the company's businesses.
- Provide dedicated support, configuration and administration to IFS and read-only access to Legacy ERP systems
- Creating and managing system administration, including product, schedule and user functions
- Control and document all administrative changes
- Develops, documents and implements changes based on requests for change. Applies change control procedures.
- Drafts and maintains procedures and documentation for applications support. Manages application enhancements to improve business performance. Ensures that all requests for support are dealt with according to set standards and procedures.
- Ensures system configuration information is complete, current and accurate.
- Maintains and updates Knowledge Base articles and system documentation whenever required particularly during/after system updates.
- Liaise with local and Group IT to ensure infrastructure and network designs are in line with Group ERP infrastructure template.
- Analysis of report requirements through liaison with internal colleagues and external clients.
- Work with operational and commercial colleagues to understand the business information requirements and to ensure the accuracy and relevance of the information reported.
- Deal with third parties to provide maintenance assistance as and when required.
- Provide escalation management of support activities in a timely manner.
- The ability to communicate effectively and with appropriate sensitivity with a wide variety of colleagues and suppliers.
- The ability to prioritize work without the need for close supervision.
- Identifies, researches, and resolves technical problems.
Building & Leading Effective Teams
- Motivate and energise the ERP support team
- Use problem-solving, critical thinking skills, and independent thinking to overcome challenges
- Adapt to cultural and organisational climates across global teams
- Optimise experiences and relationships with project team members through coaching and development
- Promote excellent communication between project resources and key stakeholders
What experience you need to be the successful ERP Technical Lead:
- A thorough working knowledge of managing and developing integrated business/ERP systems, including IFS Applications
- An understanding and appreciation of end-to-end business systems and how the interaction between departments impacts results
- Previous delivery of complex ERP implementation projects across multiple sites
- Enjoys taking responsibility; decisive
- Motivated by achieving set goals and targets, likes to see a project through to the end
- Highly organised and action-focused with ability to meet internal deadlines, works well under pressure
- Ability to motivate and encourage others
- Matrix management of remote teams
- Willingness to travel
- Excellent interpersonal and written communication skills, in particular strong presentation and persuasive writing
- Experience of stakeholder identification and management, and leading those affected through the change
- Previous experience in a similar role in a large complex organisation
- Ability to resolve conflict
- Excellent problem-solving skills and methods
This really is a fantastic opportunity for an ERP Technical Lead to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!
*Please note that eligibility for UK security clearance up to SC level is required for the ERP Technical Lead position*
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