In-Service Support Manager

Location: Staffordshire, England Salary: Negotiable
Sector: Client Delivery, Defence Specialism:
Type: Permanent Contact: Bradley Lamb

In-Service Support Manager


In-Service Support Manager needed for a multinational financial organisation based in Staffordshire. They're looking to employ an experienced In-Service Support Manager you will have a primary responsibility for managing multiple assigned projects, to cost and on time. The role does not have any direct reports.

The successful In-Service Support Manager will want to work for this client not just because it's a great opportunity but also because they will give you a wealth of benefits including:

  • Competitive salary
  • 25 day's holiday
  • Variable annual bonus
  • Contributed pension
  • Career progression
  • Life assurance
  • And many More!

What the role entails:

Some of the main duties of the In-Service Support Manager will include:

  • Support the OS&C Manager in managing multiple assigned projects for in service systems as required.
  • The preparation of quotations for spare parts, electrical/electronic repairs and general support services activities
  • Undertake risk assessment per project as required.
  • Monitor project performance against plan and identify appropriate corrective actions to ensure that cost, schedule, performance and any identified risks are managed to ensure that customer satisfaction is met.
  • Processing of customer orders and their progression through the Company to achieve delivery to the customer on time and to cost.
  • Achieving customer requirements along with meeting the business goals of schedule, quality & cost.
  • The coordination of internal repair activity and delivery to customers.
  • Liaison with customers regarding spares and repairs orders.
  • The preparation and coordination of simple project plans to assist with delivery of In-Service Support outputs
  • Other general project support tasks as required to aid the achievement of the In-Service Support Department's output.
  • Identify and secure the required resources to successfully execute projects.
  • Prepare and present project status reports to key customers on a regular basis.

What you need to be the successful In-Service Support Manager:

In order to be the successful In-Service Support Manager and have a chance to gain such an exciting opportunity you will ideally need to have the following:

  • Educated to a minimum of HND standard or equivalent or with a proven track record of relevant experience in a similar design for manufacture or systems environment.
  • APMP Project Manager held.
  • Eligible to obtain UK security clearance to SC level.
  • Full driving license required.
  • Proactive, able to work autonomously within tight timescales managing multi-disciplined projects/tasks.
  • Computer literate, with good communication skills both written and verbal.
  • Knowledge and practical experience of best practice of In-Service Support management techniques.
  • Excellent written and verbal communication.
  • Excellent team working skills and ability to demonstrate clear leadership.

Must be eligible for Security Clearance!

This really is a fantastic opportunity for an In-Service Support Manager to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

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