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IT Consultant / 2nd Line Engineer

Location: East Sussex Salary: Negotiable
Sector: IT & Telecoms, Technology Specialism:
Type: Permanent Contact: Olly Nixon

IT Consultant / 2nd Line Support Engineer

East Sussex

Brief

2nd Line Support Engineer needed for a highly reputable IT Solutions organisation based in East Sussex who are looking to employ an experienced and well-rounded 2nd Line Support Engineer that takes pride in their work. As a 2nd Line Support Engineer, you will respond to either support team or end user software or hardware queries via email, phone or face to face for a number of external clients.

The successful candidate would desirably have a relevant degree or equivalent professional experience and have a keen interest in information technology. If you have any qualifications such as MCSE, MCSA, MCITP or CCNA it would be highly beneficial towards your application

What the role entails:

Some of the main duties of the 2nd Line Support Engineer will include:

  • Administer and maintain customer infrastructure, including Active Directory, LAN, Internet access, firewalls and Exchange/Office 365
  • Administer VMware
  • Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken
  • Administer backup and disaster recovery systems and processes
  • Operational administration and configuration of high-availability server systems
  • Monitor, configure, and maintain servers and storage hardware
  • Problem solving with third-party providers (Microsoft, VMware)

What experience you need to be the successful 2nd Line Support Engineer:

  • Excellent communication skills, both written and verbal
  • Friendly, confident and professional telephone manner
  • Eager to learn new skills and invest in personal development
  • Good attention to detail with well-developed problem-solving skills
  • Time management skills with the ability to prioritise effectively
  • Self-motivated with the ability to work alone and as part of a team
  • Minimum of three years in technical support
  • Good knowledge and experience with Exchange and Office 365
  • Strong knowledge of Windows 7, Windows 8, and Windows 10 operating systems
  • Good understanding of Microsoft Office software
  • Experience working with servers (Server 2008, 2012, & 2016)
  • Experience working with VMware & Hyper-V would be beneficial towards your application

This really is a fantastic opportunity for a 2nd Line Support Engineer to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

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