IT Infrastructure Support Technician

Location: Coventry, West Midlands Salary: £30000 - £35000 per annum
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Stalla Xystra

Gold Group are seeking an IT Infrastructure Support Technician to join a well-established Retailer based in Coventry.

Initial training for this role will be based in Goring (period of 1-2 months)

Occasional travel to our other sites nationwide may be required.

£30k to £35k per annum depending on experience

The successful candidate will be self-motivated, customer focused in order to provide professional IT Support via the Internal Helpdesk to our client's headquarters, focusing on a providing a high level of support to the end user and producing easily interpreted route cause analysis/ process maps/ associated documentation. Acting as a department representative, dealing with tickets and support requests in a professional and friendly manner.


  • Working to agreed targets and timescales as specified by the existing IT team and documenting solutions according to IT policy
  • Working collaboratively with IT Team members to achieve targets within agreed timescales
  • Displaying good interpersonal skills when interacting with colleagues and external parties ensuring that at the end of the interaction a clear outline of the It problem/requirement is obtained
  • Responding to Helpdesk tickets in a timely manner and documenting fix implemented and problem resolution to agreed standards and in a logical format
  • Prioritise Helpdesk tickets to ensure that operational effectiveness is achieved at all times
  • The ability to manage conflict priorities and maintain positive working relationships in the process
  • Searching a variety of media (knowledge base/internet, IT forums) for appropriate remedy in a timely manner. This may include liaising remotely and occasional on site with our Hungarian Development Team for Software solutions
  • Replacing/repairing parts in a timely manner using safe working practices and within the agreed IT budgets
  • Working to deliver project objectives within the timescales as set out by IT Managers and Directors
  • Sourcing equipment from suppliers to maintain business continuity in a timely and cost-effective manner
  • Working to industry standards and best practices to ensure safety at all times
  • Documenting purchases of new equipment and maintaining asset register of existing Hardware and Software in line with the IT Departments standard approach
  • Maintaining stock levels of consumables and other supplies to ensure business continuity within the group of companies ensuring the right product mix is maintained and cost-effective stock control is adhered to.
  • Prioritising workloads and tickets in a responsible, timely manner. Working remotely from main IT Infrastructure department in a disciplined and responsible manner.

Skills/Experience required

  • IT experience in a similar role.
  • Knowledge of Computer Operating Systems including Windows and Linux
  • Knowledge of Office Applications including Microsoft Office, OpenOffice etc.
  • Knowledge of Email systems
  • Ability to work effectively under pressure and to manage and prioritise multiple issues
  • Troubleshooting Hardware and Software Problems
  • Experience of maintaining conveyor belts or other warehouse equipment
  • Experience rolling out software updates / patches to physical hardware
  • Strong Documentation skills
  • Able to work on own initiative and conduct work in a disciplined manner.
  • Good soft skills - communication (written and verbal) and questioning techniques
  • A high level of interpersonal skills especially the ability to build rapport and strong working relationships quickly
  • An interest in warehouse automation, or a desire to learn.
  • Out-of-hours support
  • English, Maths GCSEs + Appropriate IT qualification

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here:

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