IT Service Desk - 1st/2nd Line

Location: Bootle, Merseyside Salary: Company Vehicle
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Paul Napper

IT Service Desk - 1st/2nd Line


**Attractive Salary with great wealth benefits**

IT Service Desk - 1st/2nd Line required for a large national Telecomms contractor who are looking for an experienced IT Service Desk - 1st/2nd Line with knowledge of the IT industry, ITIL and Windows Server OS 2008 and 2012.

The successful IT Service Desk - 1st/2nd Line will want to work for this client not just for the great opportunity but due to the other benefits that come with the role including:

  • An attractive salary
  • Great opportunity for career progression
  • 33 days annual holiday, with a scheme in which you can buy/sell 5 days each year
  • An employee-funded car scheme
  • Occupational health support

What the role involves

Some of the main duties of the IT Service Desk - 1st/2nd Line role include:

  • Providing general 1st/ 2nd Line technical support - the first point of contact for the IT requests and incidents
  • Provide 1st/2nd Line support to blue light customers
  • Be part of a technical service desk engineer team providing a high-quality customer focused service
  • Be responsible to stick to the ITIL problem management policy and ensuring CI's are linked and accurate
  • Monitor OOH, provide statistics and ensure OOH have the support information to provide 1st line support
  • Be responsible for the data quality held within the service management system
  • Provide end user guides and FAQ documentation
  • Work closely with the customer base streamline services in line with ITIL
  • Attend health and safety, ITIL, risk assessment training courses.

IT Service Desk - 1st/2nd Line key skills and experience

In order to be the successful IT Service Desk - 1st/2nd Line and be a part of this great opportunity you'll need to have the following:

  • Windows Server operational systems 2008 and 2012
  • Understanding of Exchange, SharePoint and Active Directory
  • Bespoke application support
  • Experience in the role
  • Experience if being in a service level driven environment
  • Have strong over the phone and face-to-face skills in different situations to provide solutions and reach customer satisfaction
  • Troubleshooting, problem-solving and technical skills background using different diagnostic tools
  • Clean driving licence
  • Undertake security clearance checks

This really is a great opportunity for a IT Service Desk - 1st/2nd Line to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out.

Please contact Paul: 01342 330577

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.

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