| Location: Helensburgh | Salary: £24000 - £28000 per annum |
| Sector: IT & Telecoms | Specialism: |
| Type: Contract | Contact: Jack Gardner |
IT Service Desk Analyst
£24,000 - £28,000
Job Responsibilities
- Utilise Service Desk call logging software to log, monitor, update and resolve customer problems & incidents in line with Service Level Agreements
- Identify, analyse and where possible, resolve problems with computer hardware, telecommunications and software
- Liaise with team members and escalate tickets to senior engineers where appropriate.
- Maintain and updates asset registers & knowledge bases
- Utilise, maintain and create where appropriate, documentation for all IT systems and functions
- Undertake daily system checks to ensure IT system availability
- Deploy workstations and printers
Required skills, qualifications and experience
- Proven experience in an IT Service Desk role or recently completed an NVQ, HNC, BSc in IT or a related subject
- Experience on Windows 10 Desktop support and maintenance
- Experience of Active Directory and mangement of user accounts
- Solid trouble shooting and problem solving skills
- Good communicator comfortable in a client facing role
- Good written communication skills, able to maintain documentation relating to support activities
- Driving licence (able to travel to Faslane, Helensburgh on a daily basis)
- SC (Security Clearance) will be required to perform this role
Desirable Skills
- Experience of using Service Desk call logging software to log, monitor, update and resolve customer problems & incidents in line with Service Level Agreements using ITIL methodology.
SC Clearance is required for this position
Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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