IT Service Desk lead/Manager

Location: Slough, Berkshire Salary: £200 - £240 per day
Sector: IT & Telecoms Specialism:
Type: Contract Contact: Simon Kiely

IT Service Desk Lead/Manager
Slough, Berkshire

IT Service Desk lead/Manager is needed for our client based in Slough, Berkshire, who are looking to employ an experienced IT Service Desk lead/Manager with an in-depth knowledge of managing a high performing IT Service Desk function, ticketing systems, Office 365, MS Active Directory and ITIL.

What the role of IT Service Desk lead/Manager entails:

  • Ticket Management - progress updates, delivery and escalation
  • Liaise with Tech Admin function for timely IT hardware and Software provisioning.
  • Maintain PC inventory
  • Maintain escalation procedures for planned and un-planned outages
  • To perform gap analysis activities e.g. Service levels, fix rates, resource levels/skill sets, reliance on 3rd parties, and knowledge gap/training requirements.
  • Support monthly reporting requirements.
  • Drive the development toolsets to provide efficiencies e.g.
    • self-service strategy
    • practical and effective learning

In order to be the successful IT Service Desk lead/Manager and have a chance to gain such an exciting opportunity you will ideally need to have the following:

  • Ticketing systems
    * Experience of O365 Adoption within IT
    * Management information reporting tools
    * Microsoft Active Directory Administration
    * Change & Release Management
    * Configuration Management
    * ITIL

This really is a fantastic opportunity for an IT Service Desk lead/Manager. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out

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