IT Service Desk / Desktop Team Leader

Location: Cambridge, Cambridgeshire Salary: £30000 - £37000 per annum + + Benefits
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Gautam Raval

IT Service Desk / Desktop Team Leader

I am recruiting for an IT Service Desk / Desktop Team Leader for my client who are a tier 1 construction firm based in the Cambridgeshire area.

As an IT Service Desk / Desktop Team Leader you will receive the following benefits:

  • Company Vehicle
  • Fuel Card
  • Competitive Salary
  • Private Medical cover
  • Pension matching scheme
  • Discount on selected retailers and gyms
  • Child Care Vouchers
  • Cycle to work scheme

IT Service Desk / Desktop Team Leader Responsibilities:

  • As an IT Service Desk / Desktop Team Leader your role will be 65% travel and 35% office based.
  • You will be travelling the NWE region which will include regular travel to Bristol, Manchester, Bradford, Ipswich.
  • You will be responsible to manage a team of 6 engineers including 121's, yearly appraisals, recruitment, disciplinaries etc.
  • Co-ordinate the Service Engineers to ensure that IT service support for all locations is provided in a timely and efficient manner.
  • Ensure that services provided by the Service Desk and support teams are coordinated efficiently working to best practice methodology.
  • Embrace a culture of continued improvement and quality.
  • Ensure that any procedural changes are communicated and understood by the Service Engineering Team.
  • Escalate incidents which are beyond the Support Team's capability.
  • Escalate any major incidents immediately using the major incident process flow.
  • Install, configure, test, maintain, monitor and troubleshoot end user hardware and software, networked peripheral devices as well as network software products in line with Group IT best practice encompassing standard and non-standard hardware and software policy and procedure.
  • To preserve the security of company systems and data.
  • Follow business protocols and keep up to date records.
  • To act as escalation point and mentor for less experienced members of the team.
  • Present a good image of Group IT at all times and be a role model for the Service Engineering Team.
  • Make recommendations to the Service Engineering Manager to enhance service delivery.
  • Stand in for Service Engineering Manager in times of absence.
  • Assist Service Engineering Manager with immediate line management responsibilities of appraisals, development and absence reporting.

IT Service Desk / Desktop Team Leader Essential skills:

  • Clean UK drivers' licence
  • Experience in remote team management.
  • Strong Organisation skills.
  • Excellent stakeholder management skills.
  • Knowledge of Windows technologies and network management.
  • Excellent written and oral communication skills and able to communicate at all levels within an organization.
  • Self-motivated and effective time management skills
  • Ability to think creatively and to problem solve
  • Strong customer focus and build a culture of excellent customer service
  • Considerable experience in a customer service environment
  • ITIL V3

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here:

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