IT Support Analyst

Location: Portsmouth, Hampshire Salary: £10 - £14 per hour
Sector: Defence Specialism:
Type: Contract Contact: Kyle Carter

IT Support Analyst


£10-£14 per hour / £18,000-£20,000 per annum

IT Support Analyst needed for a multinational Defence and Aerospace company based in Whitely who are looking to employ an experienced IT Support Analyst with an in-depth knowledge of ITSM Support and Remote Access support.


The successful IT Support Analyst will want to work for this client not just because it's a great opportunity but also because they will give you a wealth of benefits including:

  • Salary: They have both permanent and contract roles available paying up to £14 per hour/£20,000 per annum
  • Work free Friday fortnightly
  • Assisted Pension Plan
  • Career Progression
  • Many more benefits varying between roles

Some of the main duties of the IT Support Analyst will include:

  • Resolving technical problems and answering queries in support of internal and external computer hardware, software, network, and telecommunications systems
  • Successful diagnoses, identification, and isolation of problems based upon comments and complaints
  • Researches and analyses problems utilizing own expertise, historical database records
  • Routing calls to available specialists in more complex and difficult cases
  • Responds promptly with appropriate solutions
  • Alerts management to recurring problems and patterns of problems
  • Logging calls using relevant toolset whilst adhering to agreed SLAs where possible
  • Provide remote support for dial in users including the use of VPN
  • Support of mobile devices and encrypted USB memory sticks
  • Profile and support Restricted LAN Interconnect and Shared Working Environment accounts
  • Write, update and maintain written processes and procedures

What you need to be the successful IT Support Analyst:

In order to be the successful IT Support Analyst and have a chance to gain such an exciting opportunity you will ideally need to have the following:

  • Basic knowledge of Microsoft Operating Systems
  • Experience with Microsoft Outlook and Microsoft Office Suite Support experience
  • Self motivated with willingness to learn from colleagues
  • Must be a good team player and able to use own initiative
  • Excellent Communication skills (written and verbal)
  • Demonstrated outstanding customer service skills
  • Demonstrated telephone etiquette skills
  • Must have good problem determination skills
  • ITSM Support experience and ITIL familiarity
  • VPN/Remote Access Support experience
  • Must be eligible for Security Clearance

This really is a fantastic opportunity for an IT Support Analyst to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.

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