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IT Support Engineer

Location: Gatwick, West Sussex Salary: Up to £28000 per annum
Sector: Client Delivery, IT & Telecoms Specialism:
Type: Permanent Contact: Charlie Ringer

IT Support Engineer Needed - Permanent Position - Paying up to £32,000 per annum - Based at London Gatwick Airport

This role is to assist with the daily support and implementation of all aspects on the IT Support service with a clear requirement of attending UK sites regularly. The successful IT Support Engineer will be managing and developing the IT Support function on a daily basis including managing workload and ensuring quality, against group Service Level Agreements and delivery of IT Service Programmes.

The successful IT Support Engineer will gain the following benefits:

  • 23 days Holiday per annum
  • Pension scheme
  • Annual pay review
  • Bupa health care
  • Medical insurance

The successful IT Support Engineer will have the following responsibilities:

  • Contributing to the development and control of both the IT Operations road map and Customer First, for efficiency improvement initiatives within both technology and the wider business.
  • Managing and developing the IT Support function on a daily basis including managing workload and ensuring quality, against group Service Level Agreements and delivery of IT Service Programmes.
  • Overseeing the service relationships of UK offices, assisting service specification and performance of our Service Desk who provide IT Support services for all locations.
  • Analyse Service Level Agreements provided internally and by 3rd Party organisations.
  • Where required, project managing designated programmes within IT Operations and providing guidance and assistance to other PMO's where applicable.
  • Promote research & development technologies within the team's domain.
  • Provide Knowledge, advice and consultancy at an advanced level.
  • Guide less experienced colleagues to improve technology awareness and performance.

Required technical skills for the successful IT Support Engineer

  • Windows client operating systems
  • Apple OSX client operating systems
  • Microsoft Office Suite O365 Windows and Mac
  • Windows Server 2008 / 2012 / 2016
  • Windows Server Roles (RDP, DHCP, DNS, RAS, File Sharing, IIS, ADFS)
  • Active Directory - Group Policy Management
  • Microsoft Office 365 - (Azure AD, SharePoint, Teams, S4B)
  • Networking knowledge (LAN / WAN)
  • Mobile networking
  • Customer Relationship Management platforms - D365 / Salesforce / Service Now etc.
  • Customer / Client facing IT Support
  • Firm grounding of expertise around global Voice & Data networks
  • Cyber Security and GDPR knowledge processes advantageous

Operational requirements for the successful IT Support Engineer

  • The ability to demonstrate technical ownership and proven operational skills in the following technical areas:
  • Microsoft Office 365 and Microsoft Windows Server administration
  • Extensive experience working with and supporting both Microsoft Windows 10 and Microsoft Office including Skype for Business, SharePoint and Visio
  • A firm grounding of expertise around global Voice & Data networks
  • Ability to learn and implement new technologies on tight schedules
  • Ability to multi-task and prioritise own work
  • Analytical and innovative
  • High standard of English language skills (written and verbal), and the ability to interact with users of all levels.
  • Outstanding customer service skills
  • Operate within a corporate organisation or global operation

This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: https://www.goldgroup.co.uk/about-us/privacy-policy. Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here: https://www.goldgroup.co.uk/about-us/equality-and-diversity-policy

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