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Junior IT Support Engineer

Location: Bromley, Kent Salary: + Benefits
Sector: IT & Telecoms Specialism:
Type: Permanent Contact: Gautam Raval

Junior IT Support Engineer

This role would be suitable for a candidate seeking a career path into IT Support and Dev/Ops.

My client within financial services based in Bromley, Kent are recruiting for for a Junior IT Support Engineer to provide first / second line support.

As a Junior IT Support Engineer you will work as part of an experienced IT Team with a view to taking ownership of the day to day IT support tasks.

As a Junior IT Support Engineer you will recieve the following benefits:

  • 24 days holiday allowance
  • Competitive pension
  • Life cover
  • Critical Illness Cover
  • Perk-box membership (discounts and freebies)
  • Wellness allowance

Junior IT Support Engineer Responsibilities:

  • Provide 1st and 2nd line IT Support to onsite and remote users providing a first point of call to users
  • Triage calls in Jira Helpdesk and prioritize business critical requirements, escalating to 3rd line where necessary
  • Responsible for reviewing and reporting start of day logs and health checks and resolving issues that arise.
  • Responsible for daily backup completion and collection
  • Managing AD accounts including Azure and Okta accounts
  • Setting up new workstations and laptops
  • Involvement in networking
  • Installation of software for internal customers
  • Requisitioning new hardware\software
  • Involved in monthly weekend maintenance and patching of hardware and software
  • Working within third party suppliers to troubleshoot and resolve issues
  • Server access will become available for a variety of systems maintenance upon experience within the role including the VM Hypervisor systems
  • Involvement in project work with 3rd line support
  • Opportunities to rapidly expand into more senior roles within the team

Additional notes

  • This role requires working scheduled weekends for planned maintenance
  • The role may require working in a shift pattern to cover core business hours
  • If the role evolves into external client support and on-call requirement it will attract overtime

Junior IT Support Engineer Essential Skills:

Qualifications:

  • 2:1 BSc Computer Science or Networking Degree
  • Microsoft Technology Associate or
  • CompTIA

Optional Certifications that would be an advantage:

  • Cisco Certified Entry Networking Technician
  • VMWare Certified Associate
  • AWS Associate

SKILLS AND KNOWLEDGE:

Technical Skills

  • Good knowledge of Microsoft Server and Desktop systems (Windows 10, Windows 2016 Server)
  • Good knowledge of Microsoft Office Suites or Office 365
  • Previous experience in a support or helpdesk highly desirable

Personal Skills

  • Must demonstrate a technical predisposition and desire to learn new technologies
  • Excellent written and communication skills
  • Ability to work under pressure and maintain professionalism
  • Be able to manage and priorities multiple open tickets in parallel

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