Lead Engineer

Lead Engineer

Lead Engineer, to provide 3rd line support, is required for a successful managed service provider based in the Derby area, offering managed IT, Communications and Print services to a range of clients across the UK. As Lead Engineer you will have excellent knowledge of Microsoft technologies - up to Windows Server 2019, Exchange 2019, Hyper-V clustering, Windows 10/11, Office 2019 / Microsoft 365 and VMWare, with strong and demonstrable network analytics and design skills.

The successful Lead Engineer would ideally have several years' experience of working for a managed service provider, having project managed a number of server and network migrations. If you have a MCSE or MCITP qualification then this is a major plus.

Benefits:

• Fully funded training, encouraged to be completed during working hours and upon certification salary increases.
• 22 holidays + bank holidays
• Pension
• Sick Pay
• A mixture of working from Home and Office.

Some of the main duties of the Lead Engineer will include:

• Provide a 3rd line initial escalation point to the support team.
• Be visionary in how to improve current methods of working, and utilise current systems
• Provide technical support for the commercial team to assist with project planning, analysis and customer engagement.
• Evaluation and deployment of new technologies as and when required.
• Engagement with our 3rd party support team at a high level to maintain and improve the relationship/processes.
• Troubleshoot and investigate problems without defined causes.

What experience you need to be a successful Lead Engineer:

• Ideally, you will have MCSE / MCITP Qualification - willingness to continue self-development and education is a must.
• Excellent customer-facing skills - experience dealing with internal/external business stakeholders.
• Experience writing IT policies, procedures and project plans.
• Proactive nature, you will need to take ownership and see them through to completion.
• Demonstrable experience with firewalls, routing and VLAN technologies
• A solid background in Azure/Microsoft 365 is essential
• Hyper-V and VMware
• Microsoft windows server 2008 to 2019

The role of Lead Engineer will provide an exciting opportunity to work within a growing company with ambitious goals, with this role in particular providing growth and training opportunities within a fun and hardworking culture. If you are interested please apply as soon as possible as this position will be filled
quickly so don't miss out.

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