Network Operation Engineer

Network Operations Engineer

Central London + Hybrid Working

£38,000 - £44,000 + benefits

Brief

Network Operations Engineer needed for a well-known full fibre broadband provider based in London who are looking to employ an experienced and well-rounded Network Operations Engineer that takes pride in their work.

The successful Senior Engineer would desirably be educated to degree level, or equivalent professional/vocational qualification (ideally CCNA or JNCIA), and have extensive prior experience providing 2nd / 3rd line support with Juniper networking equipment.

What the role of the Network Operations Engineer entails:

Some of the main duties of the Network Operations Engineer will include:

• You will be responsible for monitoring, diagnosing and managing network faults to ensure high availability, additionally supporting customer care teams and field installation resources.
• Monitoring of various customer networks across different technologies
• Carrying out diagnosis on faults raised and escalating issues into network engineering or vendors/suppliers as required
• Support customer care and NOC team with diagnosis of customer reported faults
• Prioritising faults to meet SLAs
• Providing regular updates to customer care teams on the progress of fault resolution
• Provisioning of new services, supporting field installation teams
• Provide network monitoring support to enable pro-active management of incidents which may impact customer service or network performance
• Monday to Friday work patterns (extended hours daytime)

What experience you need to be the successful Network Operations Engineer:

• Previous experience of working in a Network Operations role in a Service Provider environment
• Understanding of multiple network technologies (e.g Ethernet/IP, MPLS). DWDM/GPON/XGS-PON and IPv6 (desirable).
• Experience of Juniper networking equipment
• CCNA or JNCIA certification
• Understanding of Network Management Systems and functions
• Experienced in fault ticketing systems
• Be Proactive, with excellent problem solving skills with the ability to prioritise faults and workload
• The ability to adapt to a fast paced and sometimes unstructured environment
• Excellent communication skills, both verbal and written.
• Understanding of Linux (desirable)
• Experience of coding / scripting / API (desirable)

This really is a fantastic opportunity for a Network Operations Engineer to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out!

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